De-Liming; Troubleshooting; Service; Return And Disposal Of Old Appliances - hogastra Classic-Line Serie Bedienungsanleitung

GB

6.3 De-liming

Warning:
Water containing a high level of limescale can lead to
sediment in the appliance. As a result, the spigot can
become blocked and damaged.
• De-lime the appliance according to water hardness at
regular intervals.
Use the Bio-Clean-De-liming agent as follows:
For de-liming, we recommend the Bio-Clean-De-liming agent. Use is
quite simple and trouble-free.
This de-liming agent is also able to remove lime deposits from the spigot,
which can cause the tap to leak.
1. Spray the Bio-Clean-De-liming agent on to the calcified surfaces.
2. Let Bio-Clean-De-liming agent act for 5-10 minutes, according to
the amount of lime.
3. Wipe the surfaces with a damp cloth and wash them thoroughly
with clear water.
4. If necessary, repeat the process.

Troubleshooting

Even with high quality electro appliances, wear and tear can occur in
individual components after years of use. However, we would like to
ask you to pay attention to the following list when problems occur,
before you contact our customer services.
Problem Remedy
Indicator light of • Check whether you have plugged in the appliance.
the on/off switch
• Check the power supply cable for possible damages If
doesn't turn on /
these are present, contact our customer services desk
the appliance
immediately. Under no circumstances should you
doesn't work
repair the device yourself.
• Have the socket checked by a specialist.
No or very little • Check whether the riser tube is blocked or twisted.
water is pouring
• Check that the pump diaphragm on the riser tube is
into the filter
not blocked and can be moved easily.
attachment
• Check whether you have added too little water (see
chapter 5.1 "measuring the coffee powder").
• Check that the heating element is free from lime and
remnants of coffee.
The coffee is cold • Check that the appliance is turned on.
• Check the green indicator lamp. If does not light up,
inform our customer services department.
There is coffee • You have forgotten to insert the sheet filter.
powder in the
• You have inserted the sheet filter the wrong way around.
coffee
• You have forgotten to wet the sheet filter.
• The grains in your coffee are too fine. Use a different
type of coffee with bigger grains.
The coffee is too • Check that you have measured out the right amount
weak of coffee powder (see chapter 5.1 "measuring the
coffee powder").
• Check whether the riser tube is blocked or twisted.
• Check that the pump diaphragm on the riser tube is
not blocked and can be moved easily
• Clean the appliance (see chapter 6 "maintenance and
cleaning")
• De-lime the appliance (see chapter 6.3 "De-liming").
The coffee doesn't • The coffee grains are too fine. Use a different type of
flow through coffee with bigger grains.
properly
• The sheet filter is blocked. Clean it.
• You are using a non-woven filter and have put this
under the sheet filter (see chapter 5.2 ).
Water is leaking • The gasket rings in the water level gauge are damaged.
Change these.
• Check the spigot, cleaning it if necessary (see chapter
6.2).
• Check the appliance for outwardly visible damages
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If this table has not helped you to solve the problem, please contact
our customer service desk or send us the appliance.
See our contact details in Chapter 8.3 "Service Address"
Attach to the package your proof of purchase and a letter asking for
the appliance to be repaired. Our central customer services department
repairs the appliances immediately and it will be returned within a
few days.
If we do not have the proof of purchase, we must unfortunately put
the costs to your account. Credit cannot be granted in retrospect. For
technical reasons connected to the account, we can only accept payment
in advance.

Service

8.1 Return and Disposal of old appliances

At the end of its life, this product should not be disposed of in the
normal household rubbish, but be taken to the Recycling point for
electrical appliances. The symbol on the product, the instructions of
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use or the packaging indicate this.
The materials are reusable. By recycling old appliances, you are making
an important contribution to the protection of the environment.
If you have any questions concerning the disposal of the appliance,
please contact our service hotline (see chapter 8.3 "Service Address").
At the end of its life, you can send the appliance to our service address
for disposal entirely free of charge.
If you bought the appliance in an EU-country other than Germany,
the party who imported it into your country is responsible for taking
back and disposing of the appliance. Please ask your contractual
partner.
According to the European Directive 2002/96/EC on waste
electrical and electronic equipment and the conversion to
national law, used electrical appliances should be disposed
of separately
8.2 Warranty Certificate
We thank you for buying a high quality product from Hogastra
GmbH. Your appliance has been manufactured, tested and thoroughly
checked with our standard attention to detail before delivery. If you
nevertheless have justifiable cause for complaint, we ask you to
contact our central customer services department. Repairs will be
carried out exclusively there.
For this purpose, our appliance must be packaged in secure packaging
for transportation. We are not liable for damages that are caused
during transportation on the way to us.
Our Service Address can be found in Chapter 8.3 of this instruction
manual.
So that we can check the conditions under which we are working, we
ask you to provide us with proof of purchase. If we are not provided
with evidence of the date of purchase, the costs will be put on your
account. Retrospective credit or payments can not take place.
We are issuing this Hogastra Warranty in addition to your legal rights
against the seller, as stipulated in the contract of purchase.
The Hogastra Warranty is valid exclusively in the Federal Republic of
Germany and the Republic of Austria. To the purchaser who is using
this appliance for the first time, we give a guarantee for 24 months
after the point of purchase, the scope of which is specified in these
conditions. This is assuming however, that the appliance purchased
in Germany or Austria is delivered to our central services department
and that these conditions of guarantee are provided, together with
proof of purchase. In all other cases, the legal period of warranty
for commercial use applies. If the appliance bought in Germany has
been taken abroad, these conditions of guarantee also apply, pro-
vided that an authorised customer services department exists in the
country in question and that the appliance fills the technical stipula-
tions (e.g. voltage etc.) that apply in that country.
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