1. Go to Start->Run and type msconfig in the Open: box.
2. On the General tab, uncheck all items listed under Selective startup (make sure that Selective
startup is selected).
3. Hit apply and OK and restart Windows. This starts Windows with only the basics running; Insures
nothing will interfere with ScanDisk and Defragmenter.
4. Run ScanDisk and Defrag.
5. Go to Start->Run and type msconfig in the Open: box. Select Normal Startup.
6. Restart Windows.
Troubleshooting
PROBLEM: Windows stops responding when I disconnect the external hard drive.
ANSWER: This may occur because Windows is trying to access a file that is on external hard drive. Make
sure that none of the files on the disk are open when you unplug the drive. Be sure to stop the drive
before disconnecting the power or adapter cable to prevent any data loss.
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: The hard drive does not seem to have as much storage capacity as I allocated.
ANSWER: Check that your operating system and file system support the desired amount.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. If ScanDisk finds a problem and is unable to fix it,
there may be a problem with the hard disk
Customer service
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