Service-Hotline; Special Warranty Conditions For Repair On Site Or Replacement On Site - Medion MD 16480 Bedienungsanleitung

handling charge, as well as to charge the customer for the materials and labour required for the repair after
submitting a cost estimate. You will be informed in advance as the customer about these repair charges; you
are responsible for accepting or rejecting the repair process.
19.1.2. Exclusions
Malfunctions and damage to the device caused by external influences, accidental damage, improper use,
changes made to the product, modifications, upgrades, the use of third-party parts, neglect, viruses or soft-
ware faults, improper transport, improper packaging or loss during the return of the product are not cover-
ed by the warranty issued by the warranty provider.
The warranty will be invalidated if the fault to the device is caused by maintenance or repair carried out by
someone other than a service partner authorized by the warranty provider. The warranty will also be inva-
lidated if labels or serial numbers on the device or a component of the device have been modified or made
illegible.
19.1.3. Service Hotline
Before sending the device to the warranty provider, you must contact us via the Service Hotline or the Ser-
vice Portal. This ensures that you receive further information on how to make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for user training for software
and hardware or reading the manual , nor does it provide support for third-party products.
19.2. Special warranty conditions for PC, notebook, pocket PC (PDA), devices
with navigation functions (PNA), telephone devices, mobile telephones
and devices with a memory function
Should any of the supplied options (e.g. memory cards, etc.) have a fault, you are entitled to a repair or
replacement. The warranty covers material and labour costs for restoring the functionality of the product
concerned.
The warranty can be invalidated if any damage to the product itself or the supplied options results from the
addition of any hardware to your product that is not produced or distributed by the warranty provider.
A limited warranty is provided for supplied software. This applies to a pre-installed operating system and
also to supplied programs. For software supplied with the device by the warranty provider, a warranty is is-
sued that any data media, e.g. discs and CD-ROMs on which the software is supplied, shall be free from faults
in terms of their materials and workmanship for a period of 90 days following purchase. In the event of a
faulty data medium being supplied, the warranty provider shall replace the faulty data medium free of char-
ge; any further claims are excluded. Excluding the warranty for data media, all software is supplied without
warranty. Furthermore, it is not warranted that this software shall function without interruption or errors or
that it will meet your requirements. In the case of map material supplied for a device with navigation functi-
ons, no warranty is provided for its completeness.
It may be necessary to delete all data from the device in order to repair it. Please ensure that you have a
backup copy for all of the data on the device before sending back the device. We expressly point out that the
factory settings will be restored in the event of a repair. The warranty provider assumes no liability for the
cost of a software configuration, lost revenue, loss of data or software, or other consequential damages.

19.3. Special warranty conditions for repair on site or replacement on site

If there is an entitlement to on-site repair or replacement, the specific warranty terms and conditions for
on-site repair or replacement shall apply to your product.
The following provisions must be ensured by you for carrying out repairs or replacements on site:
• Personnel from the warranty provider who arrive at your premises for the above-mentioned purpose
must have unrestricted, safe and immediate access to the devices.
• Telecommunication facilities required by these personnel for the proper execution of your order, for tes-
ting and diagnostic purposes or for remedying faults must be provided by you at your own expense.
• You shall be personally responsible for restoring your own application software after completion of the
service by the warranty provider.
• You shall be personally responsible for configuring and connecting any existing external devices after
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