Samsung POWERbot Serie SR20J925 Benutzerhandbuch Seite 140

troubleshooting
Symptom
PoWERbot moves
around at the same
place.
PoWERbot does not
clean a certain area.
the battery usage time
of the Virtual guard is
too short.
I have installed the
Samsung Smart
Home app, but, the
PoWERbot fails to be
connected.
I fail to log into the
Samsung account.
there appears a
message saying there
is a failure during
Easy-Setup.
the products do not
work even though
the smart phone is
normally connected to
the PoWERbot.
the functions of the
Samsung Smart Home
App do not work.
the Samsung Smart
Robot Vacuum App
fails to get started.
PoWERbot is not
connected to Wi-Fi.
fDust sensor mode is on.
– The dust sensor mode is on by default. When the POWERbot passes through a
dusty area, it moves around that area to focus on cleaning.
fPOWERbot moves around an area and the "DUST" is on the display panel
even though there's no dust at the surrounding area.
– Check if foreign matters are caught between the dustbin and power brush and
then remove them.
fCheck if the charger is installed near a narrow passage or door, and reinstall it
in the other areas.
– If the charger is installed near a narrow passage or door, the POWERbot
cannot pass through the passage or doorsill.
fCheck if you're using manganese drycell batteries and replace the batteries
with new ones. (2 type D (LR20) batteries)
fYou can use the product after connecting the wireless router and the
POWERbot through Easy-Setup according to the procedure.
fCheck your ID and password on the screen of the Samsung account.
fYou may have failed temporarily due to the distance from the wireless router or
other obstacles. Please try again after a while.
fTurn off the Samsung Smart Home app and then run it again, or disconnect
the smart phone from the wireless router and then connect it again. Or turn off
the power supply of the POWERbot, turn it on, wait for a minute or longer, and
then run the Smart Home app again.
fCheck if the remote control blocking function of the POWERbot is set. (If the
Wi-Fi indicator is turned off, the remote control is locked.)
fCheck if the POWERbot is connected to the wireless router.
fCheck the setting status of the wireless router.
ENGLISH-32
checklist