Guarantee & After Sales Service - Inventum GF635 Gebrauchsanleitung

guarantee & after sales service
• INVENTUM guarantees this product for a period of 2 years
starting from the date of purchase.
• The heating element is guaranteed for a period of 60 months.
• To qualify for the extended 5 year warranty, please register
your appliance within 45 days of purchase on
www.inventum.eu
• Why is registration important for you?
1. You get a 5-year warranty
2. All details of your appliance are known by Inventum. No
need to search for your model number when you contact
us.
3. Inventum can provide a faster and better service when you
contact our service center.
• Guarantee can only be given if proof of purchase (e.g. till
receipt or copy) can be shown. Therefore keep it in a safe
place. The guarantee period starts at the date of purchase.
• The guarantee covers the costs of all the parts and labour
when repairing or replacing broken parts in consequence of
defective materials or production failure within 2 years after
purchase on the complete fryer and within 5 years after pur-
chase on only the heating element (when a part is no longer
available, the service department of Inventum will replace it
with an equal part).
• After repairing your Inventum fryer or replacing a part and/or
parts, your guarantee period will not be extended.
• Guarantee is not valid in case of:
- normal wear;
- damage through misuse use or when the instructions were
not followed correctly;
- lack of maintenance;
- not following the operation- and safety instructions;
- incompetent montage or repairs made by yourself or
others;
- using accessories and spare parts which are not suitable
for the appliance;
for assessment by our technical department.
• The guarantee is not valid for:
- normal wear;
normal wear and tear – such as glass breakage, scratches
on the equipment, discoloration of plastic or painted
parts; Insufficient or incorrect maintenance can cause
discolouration of surfaces and rubbers and plastics can
deteriorate fast. This is also not covered under warranty.
- (interchangeable) signal- and controllamps;
- defects and consequential damage caused by strong
contamination and incorrect maintenance;
for assessment by our technical department.
Defects which do not significantly influence the value or
operation of the device asre excluded by free repair and / or
replacement.
GF635-645-instructions_0414.indd 21
Transport damage is not guaranteed. Therefore, check your new
equipment before use. If any damage is found, please contact
your supplier within 5 working days after purchase.
From warranty and/or replacement are excluded: defects, loss
and damage to the appliance due to an event that usually is
insured under the home contents insurance.
To whom can you turn to?
On www.inventum.eu you will find - besides advice on how to
use the appliance and cleaning tips - all the answers to your
servce related questions. Please check the website before
contacting our service center.
You can register your service request quickly and easily online
at www.inventum.eu. It is also possible to do this by telephone
via the INVENTUM service organization. INVENTUM Service
Organization: 0900-INVENTUM (0900-468 36 88) ( just for
Holland).
To provide the best possible service and to process your service
request as soon as possible, we recommend that you always
first contact INVENTUM before returning your device.
Following the advice of our service organization, please send
your appliance, including a copy of the original, printed
proof of purchase and description of the complaint, stamped to
our service address:
Inventum Huishoudelijke Apparaten B.V.
Attn. Service department
Generatorstraat 17
3903 LH VEENENDAAL
Website: www.inventum.eu
THE NETHERLANDS
Helpdesk: 0900-468 36 88
( just for Holland)
These warranty conditions only apply to the Netherlands. For
local warranty please contact your dealer.
In countries where INVENTUM has a distributor, you can turn to
them if you need the INVENTUM service organization. In other
countries, contact your dealer.
When the guarantee is no longer valid or when the period of
guarantee has passed, we will charge any costs that
flow out of an assessment and/or repairing.
On request we will supply a statement before repairing. Without
requesting a statement, we assume that you, by
sending the appliance, automatically order to repair the
appliance.
A guarantee period of two months is valid for repairs done by our
technical department and the used spare parts, counting from
the repairdate. When a malfunction occurs within this period
which directly flows out of the repairs and the used spare parts,
the consumer has the right of repairs without any costs.
Modification and printing errors reserved. The latest version of
the deposited guarantee conditions can be obtained through
our service organization.
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English •
27-8-2014 12:00:02