FAQ
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What type of battery does the product use?
The product uses a lithium iron phosphate battery.
•
What devices can the product's AC output port power?
The product's AC output port features 1,000 W rated power and 2,000 W peak power. It
also has the R-MAX function, which allows it to power certain heating appliances with
power ≤ 2,000 W. Before using the product, verify the power requirements of the
connected appliances and ensure the total power consumption of all appliances does not
exceed the rated power.
•
How long can the product charge a device?
The power supply time is displayed on the product's LCD screen. This can help you
estimate the charging time for devices with stable power usage.
•
Why does the fan start up sometimes?
When charging the product using an outdoor power source, the device may generate
heat due to high power usage. The built-in fan is activated to dissipate the heat. When
the temperature reaches a certain threshold, the fan will automatically turn on with
minimal noise.
•
How to store the product?
Before storing, ensure the product is turned off and placed in a dry, ventilated area at
room temperature. Avoid placing it near water sources. For long-term storage, discharge
the battery to 30% and recharge it to 60% every three months to prolong its lifespan.
•
Can I bring the product on a plane?
No, passengers are not allowed to carry lithium batteries with a capacity greater than 100
Wh on planes, as per airline regulations.
•
Is the product's actual output capacity the same as that stated in the User Manual?
The capacity stated in the User Manual represents the rated capacity of the product's
power pack. However, due to efficiency losses during charging and discharging, the
product's actual output capacity is slightly lower than the rated capacity.
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