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LIMITED WARRANTY
LIMITED WARRANTY
FOR VIDEOLARM INC. PRODUCTS
FOR VIDEOLARM INC. PRODUCTS
VIDEOLARM INC. warrants this Product to be free from defects in material or workmanship, as follows:
VIDEOLARM INC. warrants this Product to be free from defects in material or workmanship, as follows:
PRODUCT CATEGORY
PRODUCT CATEGORY
All Enclosures and Electronics
All Enclosures and Electronics
Pan/Tilts
Pan/Tilts
Poles/PoleEvators
Poles/PoleEvators
Warrior/Q-View/I.R. Illuminators
Warrior/Q-View/I.R. Illuminators/SView
Controllers
Controllers
Power Supplies
Power Supplies
Accessory Brackets
Accessory Brackets
During the labor warranty period, to repair the Product, Purchaser will either return the defective product, freight prepaid, or deliver it to Videolarm Inc.
During the labor warranty period, to repair the Product, Purchaser will either return the defective product, freight prepaid, or deliver it to Videolarm Inc.
Decatur GA. The Product to be repaired is to be returned in either its original carton or a similar package
Decatur GA. The Product to be repaired is to be returned in either its original carton or a similar package
RMA # (Return Materials Authorization number) displayed on the outer box or packing slip. To obtain a RMA# you must contact our Technical Support
RMA # (Return Materials Authorization number) displayed on the outer box or packing slip. To obtain a RMA# you must contact our Technical Support
Team at 800.554.1124, extension 101. Videolarm will return the repaired Product freight prepaid to Purchaser. Videolarm is not obligated to provide
Team at 800.554.1124, extension 101. Videolarm will return the repaired Product freight prepaid to Purchaser. Videolarm is not obligated to provide
Purchaser with a substitute unit during the warranty period or at any time. After the applicable warranty period, Purchaser must pay all labor and/or
Purchaser with a substitute unit during the warranty period or at any time. After the applicable warranty period, Purchaser must pay all labor and/or
parts charges.
parts charges.
The limited warranty stated in these product instructions is subject to all of the following terms and conditions:
The limited warranty stated in these product instructions is subject to all of the following terms and conditions:
1. NOTIFICATION OF CLAIMS: WARRANTY SERVICE: If Purchaser believes that the Product is defective in material or workmanship, then written notice
1. NOTIFICATION OF CLAIMS: WARRANTY SERVICE: If Purchaser believes that the Product is defective in material or workmanship, then written notice
with an explanation of the claim shall be given promptly by Purchaser to Videolarm but all claims for warranty service must be made within the
with an explanation of the claim shall be given promptly by Purchaser to Videolarm but all claims for warranty service must be made within the
warranty period. If after investigation Videolarm determines that the reported problem was not covered by the warranty, Purchaser shall pay Videolarm
warranty period. If after investigation Videolarm determines that the reported problem was not covered by the warranty, Purchaser shall pay Videolarm
for the cost of investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall
extend the warranty period as to the entire Product. The
for the cost of investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall
following the repair or replacement of that part or the remaining period of the Product parts warranty, whichever is greater.
extend the warranty period as to the entire Product. The
2. EXCLUSIVE REMEDY: ACCEPTANCE: Purchaser's exclusive remedy and Videolarm's sole obligation is to supply (or pay for) all labor necessary to repair
following the repair or replacement of that part or the remaining period of the Product parts warranty, whichever is greater.
any Product found to be defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts.
2. EXCLUSIVE REMEDY: ACCEPTANCE: Purchaser's exclusive remedy and Videolarm's sole obligation is to supply (or pay for) all labor necessary to repair
3. EXCEPTIONS TO LIMITED WARRANTY: Videolarm shall have no liability or obligation to Purchaser with respect to any Product requiring service
any Product found to be defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts.
during the warranty period which is subjected to any of the following: abuse, improper use: negligence, accident, lightning damage or other acts
3. EXCEPTIONS TO LIMITED WARRANTY: Videolarm shall have no liability or obligation to Purchaser with respect to any Product requiring service
of God (i.e., hurricanes, earthquakes),
during the warranty period which is subjected to any of the following: abuse, improper use: negligence, accident, lightning damage or other acts
end-user to follow the maintenance procedures recommended by the International Security Industry Organization, written in product instructions,
of God (i.e., hurricanes, earthquakes),
or recommended in the service manual for the Product. Furthermore, Videolarm shall have no liability where a schedule is
end-user to follow the maintenance procedures recommended by the International Security Industry Organization, written in product instructions,
replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by
or recommended in the service manual for the Product. Furthermore, Videolarm shall have no liability where a schedule is
personnel; operation of the Product outside of the published environmental and electrical parameters, or if such Product's original
replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by
(trademark, serial number) markings have been defaced, altered, or removed. Videolarm excludes from warranty coverage Products sold
personnel; operation of the Product outside of the published environmental and electrical parameters, or if such Product's original
AS IS and/or WITH ALL FAULTS and excludes used Products which have not been sold by Videolarm to the Purchaser. All software and accompanying
(trademark, serial number) markings have been defaced, altered, or removed. Videolarm excludes from warranty coverage Products sold
documentation furnished with, or as part of the Product is furnished "AS IS" (i.e., without any warranty of any kind), except where expressly provided
AS IS and/or WITH ALL FAULTS and excludes used Products which have not been sold by Videolarm to the Purchaser. All software and accompanying
otherwise in any documentation or license agreement furnished with the Product.
documentation furnished with, or as part of the Product is furnished "AS IS" (i.e., without any warranty of any kind), except where expressly provided
4. PROOF OF PURCHASE: The Purchaser's dated bill of sale must be retained as evidence of the date of purchase and to establish warranty eligibility.
otherwise in any documentation or license agreement furnished with the Product.
DISCLAIMER OF WARRANTY
EXCEPT FOR THE FOREGOING WARRANTIES, VIDEOLARM HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
4. PROOF OF PURCHASE: The Purchaser's dated bill of sale must be retained as evidence of the date of purchase and to establish warranty eligibility.
INCLUDING, BUT NOT LIMITED TO ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH
REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE
DISCLAIMER OF WARRANTY
EXCEPT FOR THE FOREGOING WARRANTIES, VIDEOLARM HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
STATE STATUTE. VIDEOLARM HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT THE PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON-VIDEOLARM
INCLUDING, BUT NOT LIMITED TO ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH
PRODUCTS OR NON-VIDEOLARM RECOMMENDED PRODUCTS PURCHASER CHOOSES TO CONNECT TO PRODUCT.
REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE
LIMITATION OF LIABILITY
THE LIABILITY OF VIDEOLARM, IF ANY, AND PURCHASER'S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND
STATE STATUTE. VIDEOLARM HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT THE PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON-VIDEOLARM
WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF
PRODUCTS OR NON-VIDEOLARM RECOMMENDED PRODUCTS PURCHASER CHOOSES TO CONNECT TO PRODUCT.
Index
Specific Camera Instructions:
Axis 213: Block 15
Axis 214: Block 16
Axis 231D/232D: Blocks 17-21
Axis 233D: Blocks 22-26
Canon VB-C10R: Block 27
Canon VB-C50IR: Block 28
Canon VC-C4R/VC-C50IR: Block 29
Elmo PTC 200C: Block 30
Elmo PTC 201: Block 31
Elmo PTC 400C: Block 32
PARTS
PARTS
Three (3) Years
Three (3) Years
Three (3) Years **6 months if used in autoscan
Three (3) Years **6 months if used in autoscan
Three (3) Years
Three (3) Years
Five (5) Years
Five (5) Years
Three (3) Years
Three (3) Years
Three (3) Years
Three (3) Years
Three (3) Years
Three (3) Years
warranty on the repaired part only shall be in
warranty on the repaired part only shall be in
failure of the end-user to follow the directions outlined in the product instructions, failure of the
failure of the end-user to follow the directions outlined in the product instructions, failure of the
LABOR
LABOR
Three (3) Years
Three (3) Years
Three (3) Years **6 months if used in autoscan
Three (3) Years **6 months if used in autoscan
Three (3) Years
Three (3) Years
Five (5) Years
Five (5) Years
Three (3) Years
Three (3) Years
Three (3) Years
Three (3) Years
Three (3) Years
Three (3) Years
an equal degree of protection with a
for a period of ninety (90) days
Elmo PTC 401: Block 33
JVC VN-C30U: Block 34
JVC VN-625U/TK-625U: Block 35
JVC VN-C655U: Block 36
Panasonic BB-HCM381/KX-HMC280: Block 37
Pixord 261/262: Block 38
Sony SNCRZ25: Block 39
Sony SNCRZ30: Block 40
Sony SNCRZ50: Block 41
Toshiba IK-WB21A: Block 42
an equal degree of protection with a
for a period of ninety (90) days
for regular
for regular
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