Emerson CSI 6500 Produktinformation Seite 3

If repair or recalibration is required, it must be sent to
Emerson. Attach a non-detachable tag to the
monitor with customer name, defect observed and
version of the A6910 configuration software. The
respective addresses can be found under „Product
Service Centres".
Guidelines for Returning Equipment to the Product
Service Centre
If repair or calibration of a monitor is required, it must
be sent to Emerson.
Should this happen, customers under warranty or a
current support agreement are entitled to no-charge
repairs according to the terms of contract.
Follow the checklist below to minimize return time
and ensure proper processing of your equipment.
Before returning any equipment to a Product Support
Center, please review this information:
1. Obtain a Return Materials Authorization (RMA)
number and the address of the appropriate
Product Service Centre by calling 865.675.4274*.
Listen to the options for receiving an RMA. You will
be routed to support personnel who will
document your concern and give you an RMA
number if you are under support or warranty. If
your hardware is not under support or warranty,
you must have a Purchase Order for the amount of
the repair service before you can receive an RMA
number. Pricing for your repair can be obtained
from support personnel or by calling your local
sales representative. Once you have your purchase
order, call 865.675.4274* for an RMA.
2. Once you have received your RMA, send your
hardware to the appropriate product service
center. Your hardware package should include:
G
RMA Number (plus Purchase Order if
applicable)
G
Description of the problem
G
Return shipping address including a
phone number (No P.O. boxes).
G
Any special request regarding the
return shipment.
G
A list of the model numbers of each
item(s) being returned, along with
the serial number.
G
Your name, address, telephone
number and email address.
G
Company Name.
A form for completing this information has
been provided.
Make a copy of the form, complete all lines,
and return a copy in each return shipment.
Out of warranty? Need to get under
support? Get a customized quote for
bringing all your CSI technologies under a
support agreement:
Phone: 865.675.2400*, ext. 2130
Fax: 865.218.1478*
Email:
mhm.supportagreement@emersonpro ­
cess.com
*Customers outside the Americas and
Canada: please refer to the list of service
centers and contact the service center near
you.
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Reproduction or divulgation in any form
whatsoever is not permitted without written
authority from the copyright owner.