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IV. Anomaly Analysis And Troubleshooting Program
Overview of
Abnormal
the issue
Phenomenon
The power indicator
on the product
doesn't come on.
The app won't
connect to the
product.
The power light of
the product is
always on.
The communication
indicator of the
product is flashing.
APP can't
display device
data such as
controllers,
inverters, etc.
The communication
light of the product
does not light up.
V. After-sales Contact Information
Official website address: www.eco-sources.cn
After-sales service email: customer.service@eco-worthy.com
Reason
A product is not supported by
our HUB 2.0, or the input
device is not turned on.
The product is not connected to
the products supported by our
HUB2.0, the products cannot
communicate with each other,
or this product is damaged.
-10-
Remedy
Use our HUB2.0 series products
and make sure that the
connected devices power on
normally.
①Close the app from the
background, reopen it and try to
connect again.
②Reconnect the product to the
device.
①Check if the APP is currently
connected to the appropriate
data collector.
②Close the app from the
background, reopen it and try to
connect again.
①Check whether the product is
currently connected to the
products supported by our
HUB2.0, and check whether the
connected devices are working
normally.
②Check the network cable.
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