PROBLEM
The remote control
does not work.
The signal is weak.
The TV does not dis-
play images or sound.
The TV displays
images but does not
produce sound.
The TV does not dis-
play images with color
or the quality is poor.
It doesn't work
Media player
There is a failure in
the network.
The browser
TV doesn't work.
12
E NGL I SH
PROBLEMS AND SOLUTIONS
Replace the remote control batteries with new ones.
Check if the batteries are inserted correctly.
Check if the main power of the TV is connected.
Check if there are elements between the remote sensor and the remote control
that could interfere with its correct operation.
This is usually due to interference from electronic equipment or sources of radio
interference.
Check the signal source.
Plug another electrical device into the outlet to check if it is working or turned on.
Check whether the power plug has good contact with the power outlet.
Check that the sound is on and/or increase the volume.
Open the sound menu and adjust the balance.
Adjust the color option in the TV setup menu.
Keep the TV at a sufficient distance from other electronic products.
Try changing to another channel.
There is a bad television signal. (Shows mosaic or snowflakes).
1. Check that the signal cable is working properly and adjust the antenna.
2. Try changing to another channel.
3. Tune the channels again.
The TV displays a message: 'This file is not
valid' /'Audio not supported'.
The audio is normal but the video is abnor-
mal.
The video is normal but the audio is abnor-
mal.
Check if the router is working properly.
Make sure the TV has been connected to the router correctly.
The web page cannot be displayed
completely.
The browser is forced to close.
CAUSE/SOLUTION
• The media file may be cor-
rupted, check if the file can
be played on a PC.
• Check if the video and audio
codec is supported.
Some third-party extensions of
the current web page may not
be supported, please close the
current web page.
The current web page may contain
too much content, causing insuf-
ficient memory and the browser
to close.