Troubleshooting
Problem
Error code E01 appears in the
display.
Poor pick up performance.
Vacuum has stopped or will
not work.
Roller will not rotate.
Battery light is fl ashing red.
Accessory is broken or not
working.
Motorised head is noisy.
Should you experience any other problems with your SHARP stick vacuum, please contact our call centre for further advice and
information.
To order replacement accessories, fi lters and batteries please call or email your SHARP service center.
Reason
Head motor has been stopped from
rotating.
Reduced suction.
Issue with battery or battery connec-
tion.
Mechanical issue.
Battery almost fl at.
Brush roller fi tted.
Resolution
Remove obstruction from roller in the motorised head.
Set the vacuum mode to Turbo.
Empty the dust bin.
Clean the fi lters.
Ensure that the vacuum airways are not blocked or
obstructed.
Check that the battery is fully charged.
Ensure that the battery is correctly connected to the
vacuum.
Remove obstruction from roller in the motorised head.
Clean roller and head unit.
Recharge battery.
Contact the SHARP call center to discuss. A new part
can be supplied free of charge if under warranty or on
a chargeable basis if necessary.
If the brush roller is fi tted, the bristles will make a noise
as they connect with the casing of the head.
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