Frequently asked questions
Below are the questions most frequently asked about the baby monitor.
Why does the
baby monitor
not respond
normally?
Why doesn't the baby
unit and parent unit
power-on light illumi-
nate when the units are
switched on?
Why doesn't my parent
unit charge while con-
nected to AC power?
Why is my screen in
black and white?
Why do I get glare or
blurry display on my
screen when viewing my
baby at night?
Why does the baby
monitor produce a
feedback noise?
Why does the parent
unit beep?
Why does the parent
unit react too quickly to
other sounds?
Why don't I hear a
sound/Why can't I hear
my baby cry?
Why can't I establish a
connection? Why is the
connection lost every now
and then? Why are there
sound interruptions?
Try the following (in the order listed) for common cure:
1. Disconnect the power to the baby unit and the parent unit.
2. Wait a few seconds before connecting power back to the baby unit and the parent
unit.
3. Turn on the baby unit and the parent unit.
4. Wait for the parent unit to synchronise with the baby unit. Allow up to one
minute for this to take place.
Perhaps the parent unit is not connected to the power. Insert the adaptor plug into
the parent unit and insert the adaptor in a wall socket. Then, press and hold
Power to switch on the parent unit to establish connection with the baby unit.
Perhaps the baby unit is not connected to the power. Insert the adaptor plug into
the baby unit and insert the adaptor in a wall socket. The baby unit will switch on
and establish a connection with the parent unit.
Make sure the power is not controlled by an electronically controlled wall switch.
The battery may be degraded through extended use or defective. See Warranty
for repair/replacement.
The screen is in black and white during night-time or in a dark room when the night
vision feature is activated. This is normal.
During night-time or in a dark room, the surroundings and other interfering factors,
like lighting, objects, colours and backgrounds may affect the image quality on your
parent unit screen. Adjust the baby unit angle or place the baby unit at a higher
level to prevent glare and a blurry display.
The parent unit and baby unit may be too close to each other.
• Move the parent unit away from the baby unit until the noise stops; OR
• Turn down the volume of your parent unit.
The baby unit may be out of range. Move the parent unit closer to the baby unit
(but not less than 1m).
The parent unit may not have enough charge for the parent unit to perform
normally. Charge the battery in the parent unit until the battery icon segments
become solid
.
The temperature of your baby's room may be too high or too low.
The baby unit also picks up other sounds than those of your baby. Adjust the VOX
sensitivity level to a lower level or lower the parent unit speaker volume.
The parent unit speaker volume may be too low. See Adjust parent unit speaker
volume to increase the volume.
The baby unit may be out of range. Move the parent unit closer to the baby unit
(but not less than 1m).
Other electronic products and wireless products may cause interference with your
baby monitor. Try installing your baby monitor as far away from these devices as
possible.
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