TROUBLESHOOTING/FAQS
Why is the unit producing low-quality (misshapen or broken) ice?
This can be due to poor heat distribution. For proper ventilation, ensure there is empty
space (at least 15 cm) on all sides of the ice maker. Alternatively, the ambient or water
temperature may be too high. Move the ice maker to a cooler area and refill the water
reservoir with cold water.
Why does the ice have a strange taste?
The water is not fresh or the unit needs to be cleaned. Refill the reservoir with clean
drinking water regularly (at least once per day). If the issue persists, follow the directions
in Cleaning and Maintenance on p. 17, and use the self-cleaning feature to sanitize the ice
maker's interior parts.
Why is the water pump making noise and/or not pumping water?
The water pump (located inside the unit) is clogged, preventing water from pumping
through smoothly and/or causing air to become trapped in the pump. The unit should be
cleaned at least once per week to avoid buildup and to ensure that the parts continue to
function properly. Use the self-cleaning function on p. 17 to unclog the pump, adding a
small amount of mild dish soap or white vinegar if necessary.
If a problem or issue persists after following the instructions on
the Troubleshooting pages, contact Chefman
Customer Support
®
at support@chefman.eu for further assistance.
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