14. Troubleshooting
lf you happen to have one of the following problems while using the
non-contact forehead IR thermometer please refer to this breakdown
service guide to help resolve the
contact our customer
Q → The screen displays the body temperature inferior to 32°C (89
.6°F)
A → lf you're on Surface mode the 32°C(89.6 °F) temperature
displayed is showing the external temperature that your body releases)
Q → The screen displays the "Hl"
message
A → When using the Non-contact Body
lnfrared Thermometer the message Hl can
show on the screen. The analysis is above the
measurement range selected, either superior
to 42.5°C (108 °F) in Body mode or superior to
60°C (140°F) in Surface mode
Q → The screen displays the "Lo"
message
A → When using the Non-contact Body
lnfrared Thermometer the message "Lo" can
show
on
the
analyzed is under the measuring range
selected, either less than 32°C (90°F) in Body
mode or less than 0°C (32°F) in Surface mode
Non-contact forehaed infrared thermometer
problem.
service.
screen.
The
temperature
EN - 15
lf the problem persists please