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CONDIZIONI DI GARANZIA
EN
WARRANTY CONDITIONS
FR
CONDITIONS DE GARANTIE
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GARANTIEBEDINGUNGEN
ES
CONDICIONES DE GARANTÍA
Dear Customer, we would like to thank you for choosing Fluidra Global Distribution products. Please read this document carefully.
Terms and conditions of assistance are considered as accepted by the Customer at the time of order.
GENERAL TERMS & CONDITIONS
Systems or part of them, sold under the Fluidra Global Distribution brand, are subject to rigorous test trials in order to minimize any possible
manufacturer's flaw. In the event of the product being faulty during its warranty period, Fluidra Global Distribution will provide the required repairs
according to the T&C's listed below. Fluidra Global Distribution will not charge for labour or incidental replacement of spare parts.
Fluidra Global Distribution at its sole discretion, reserves the decision to substitute the faulty item (or part of it) with a new, equivalent working item,
or to reimburse the purchasing price of the part, without any further compensation.
Faulty components which are substituted will remain property of Fluidra Global Distribution.
Fluidra Global Distribution guarantees replaced or repaired components for
the remaining time from the start of the warranty date and for 30 days from the date of the parts' replacement. All clauses
relative to this Warranty are considered as thoroughly and unconditionally accepted at time of the system's
purchase.
WARRANTY CONDITION (EX WORKS)
Fluidra Global Distribution warranty is valid for two years from the date of purchase of Fluidra Global Distribution equipment.
The warranty concerns solely Fluidra Global Distribution's own brand of systems. Standard configuration of system, as it goes out of
manufacturing premises, shall be considered for warranty purposes.
WARRANTY REQUEST PROCEDURE.
The end user will activate the service by calling his reseller and requesting to ship the equipment back to Fluidra Global Distribution. After the equipment
arrives at Fluidra Global Distribution, the technical assistance will be carried out as soon as possible according to Fluidra Global Distribution's schedule.
The Warranty service will be valid only for damages caused by manufacturing faults.
DOA
In the event the end user finds a fault in the product within 8 calendar days from the date of arrival (thus defined as DOA),
he/she shall notify Fluidra Global Distribution in writing within said term (mail, fax). Fluidra Global Distribution will arrange the faulty item pick up within 8
calendar days from the date of fault's notification.
Fluidra Global Distribution reserves the right to replace the item with an identical or equivalent one; replacement
shall occur within 10 calendar days from the date of reception of the faulty item. should the 8 calendar days term be
surpassed, the request shall be dealt with as standard warranty repair.
EXCLUSION FROM WARRANTY
Warranty shall not be valid In the event of unpaid invoice concerning the faulty item.
Damaged or faulty equipment shall be considered out of warranty in the event that :
1) components or accessories have been substituted with others not approved directly by Fluidra Global Distribution;
2) Assistance carried out by unqualified and /or unauthorized personnel.
Fluidra Global Distribution shall exclude from the Warranty all flaws which are not linked to faults, inappropriate use of equipment, attempts at repairing
the equipment by unauthorized personnel, negligence
and/or fraud, and faults caused by phenomena such as lightning, natural disasters etc.
Equipment (or part of it) which have had their labels and/or serial numbers either removed, altered or made unreadable, shall also be excluded from the
warranty.
The faulty item must be delivered at Fluidra Global Distribution's premises, at the customers' expense, utilizing
the original package in order to avoid further damages caused by transport.
A detailed description of the problem and the possible conditions in which the problem occurs must be sent attached to the faulty item.
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Infinity - Infinity Nude - Infinity White
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