Tenda RX2 Pro Schnellinstallationsanleitung Seite 47

FAQ
Q1: I cannot log in to the web UI of the router by visiting tendawifi.com.
What should I do?
A1: Try the following solutions:
• If you are using a WiFi-enabled device, such as a smartphone:
− Ensure that it connects to the WiFi network of the router.
− Ensure that the cellular network (mobile data) of the device is disabled.
• If you are using a wired device, such as a computer:
− Ensure that tendawifi.com is entered correctly in the address bar, rather than
the search bar of the web browser.
− Ensure that the computer is connected to a LAN port (1, 2 or IPTV/3) of the
router properly using an Ethernet cable.
− Ensure that the computer is set to obtain an IP address automatically and
obtain DNS server address automatically.
If the problem persists, reset the router, and try again.
Q2: I cannot access the internet after the configuration. What should I do?
A2: Try the following solutions first:
• Check whether the WAN port of the router is connected to a modem or Ethernet
jack properly.
• Log in to the web UI of the router and navigate to the Internet Settings page.
Follow the instructions on the page to solve the problem.
If the problem persists, try the following solutions:
• For WiFi-enabled devices, check whether your WiFi-enabled devices are
connected to the WiFi network of the router.
• For wired devices:
− Check whether your wired devices are connected to a LAN port (1, 2 or IPTV/3)
properly.
− Check whether wired devices are set to obtain an IP address automatically and
obtain DNS server address automatically.
Q3: The device failed to be detected by the Tenda WiFi app upon my first time
using the device. What should I do?
A3: Try the following solutions:
1. Ensure that your mobile phone is connected to the default WiFi network of the
device.
2. Ensure that the network permission of Tenda WiFi app is enabled, you can
tap Settings > Tenda WiFi to enable it.
If the problem persists, please reset the router and try again.
Q4: How to reset the router?
A4: When the router is working normally, hold down the WPS/RST button for about
8 seconds and release it when the LED indicator blinks fast. The router is reset.
Q5: I cannot find the 5 GHz WiFi network of the router on my WiFi-enabled
device. What should I do?
A5: Try the following solutions:
• Check whether your WiFi-enabled device supports 5 GHz WiFi network. Only
devices supporting 5 GHz network can find and connect to the 5 GHz WiFi
network.
• Check whether you have enabled Unify 2.4 GHz & 5 GHz on the WiFi
Settings page. If it is enabled, disable it and try again.