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Tacx Warranty Conditions
Thank you for buying this Tacx product. Tacx aims to provide the highest
possible quality at all times. Nevertheless, should you have any complaints
please notify us immediately. The following warranty conditions apply
without prejudice to the stipulations in Tacx's General Terms and
Conditions.
The warranty period for new Tacx products is 2 years, calculated from the
date of purchase, or, if the product is not delivered immediately on the date
of purchase, the date that the product is delivered. The warranty applies to
the first owner of the product only. Moreover, the warranty only applies if
an original proof of purchase can be furnished. If you have any questions or
would like to analyse a problem, always visit the Tacx website first. Many
cases relate to a software problem and not a hardware problem. Never
return parts before a thorough analysis has been carried out.
Warranty
1. Should a fault occur within the warranty period as a result of a
material and/or manufacturing fault, Tacx guarantees that this fault
will be repaired without cost and/or to replace the defective part.
Should repair or replacement not be possible, or cannot reasonably
be expected of Tacx, then Tacx reserves the right to reimburse the
market value of the part that has been returned.
2. If a part is replaced within the product's warranty period, the original
warranty period for the product applies to this part also. The original
warranty period is therefore never extended or renewed by
replacement in the interim.
3. When a fault arises this should be notified to Tacx in writing as soon as
possible, but not later than two months after it has been discovered or it
should have been discovered.
4. There is no entitlement to claim under the warranty and all
warranties are invalidated if the defect is the result of:
a) maintenance work/repair work not carried out by Tacx or in the Tacx
Service Centre;
b) improper use, therefore, use for a purpose other than the purpose
for which the product is intended;
c) the use of parts that are not original Tacx parts;
d) changes to the product, which have been implemented without
permission from Tacx;
e) normal wear and tear and/or poor maintenance;
f) external influences, such as moisture penetration (perspiration,
condensation or others).
5. There is also no warranty in relation to damage to the product which
occurs while the product is being shipped/transported.
Warranty procedure
•
Consult the Tacx website or contact the support.garmin.com to analyse
the problem (have it analysed);
•
If the product proves to be defective after analysis then send the
product, together with a copy of the proof of purchase and the fully
completed service form to the Tacx Service Centre. The claim under
warranty can only be accepted for processing if the proof of purchase
and a fully completed service form are received.
•
The decision on whether a defect in a product is covered by the
warranty rests solely with Tacx B.V. in the Netherlands.
•
If the product is covered by the warranty, then in principle it will be
repaired or replaced without charge within 30 days of receipt.
•
The shipping costs to the Tacx dealer or the Tacx Ser vice Centre
are to be paid by the purchaser.
Liability
•
Tacx B.V. reserves the right to modify, improve or to replace returned
products with a similar or equivalent product without prior notification.
Tacx is not, however, obliged to improve the product or to fit new
elements.
•
Given the many configuration options and configuration problems
Tacx B.V. does not guarantee that the supplied software will work
on all systems, not even if the PC configuration complies with the
recommended specifications.
•
Tacx B.V or Tacx's distributors are authorized to replace defective
parts with similar parts of equivalent quality, without prejudice to
Tacx's authority to opt in such cases for a monetary reimbursement to
the value of the product that has been returned.
•
Tacx is never responsible for damage, including consequential loss,
arising from or associated with the use of its products, or for damage
occurring while the product is being shipped.
Advices
1. ONLY return the defective part if requested to do so. Do not return
frames when they are not defective.
2. Tacx is not responsible for transport damage arising while the
product is being shipped to the shop. Always ensure that the part
concerned is well packaged.
Tacx Service Centre details
See the Tacx website www.tacx.com › service › addresses
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