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Verfügbare Sprachen
18.
Warranty and Guarantee
Our products undergo strict quality control. We
are therefore very sorry if any article you have
purchased from us does not function perfectly
and we ask you to contact our Customer
Services, as detailed below. Please contact us
by phone or e-mail.
In addition to the statutory guarantee, we
provide a warranty for all article purchased from
us in accordance with the following conditions.
This does not affect your common law rights.
18.1. Warranty period
• The warranty is valid for two years from the
date of purchase and is regulated by law.
Warranty claims must be made during the
warranty period as soon as the defect is
identified.
18.2. Guarantee period
• The guarantee period is 2 years from the
date of purchase. The guarantee applies to
the continent on which the device was
purchased and takes the form of a Bring-In
warranty/guarantee.
• During the guarantee period, devices that are
faulty due to material or manufacturing
defects shall either be repaired or replaced,
at our discretion. Exchanged devices or parts
thereof become our property. Exercise of the
guarantee shall not extend the guarantee
period or trigger a new warranty/guarantee.
• Claims under the guarantee (as with
guarantee claims) must be made within the
guarantee period as soon as the defect is
discovered.
User Manual JUICE BOOSTER 2 [EL-JB2, EA-JB2] Version 2.00 EN
All manuals and user guides at all-guides.com
18.3. Making a warranty/guarantee
claim
• Have the following documents to hand. They
form the basis for making your claim:
- Delivery note (your warranty runs from the
delivery date)
- Invoice (proof of purchase)
- Warranty certificate with device serial
number
• Please contact our Customer Services (Point
19) by e-mail, fax or telephone. They will
open a warranty ticket, record your fault
description and give you the ticket number
and correct shipping address.
• Please do not send your device to one of
our warehouses or to our headquarters
without first making contact, as our Service
Centres are located elsewhere. The parcel
would be returned to you at your own
expense.
• If the defect is covered by our warranty, you
will receive a new or repaired device within a
reasonable period of time. In such cases,
JUICE TECHNOLOGY AG will cover the
return postage costs to the following
countries: DE, CH, LI, AT, FR, IT, UK, NL, BE,
LU, DK.
18.4. Warranty/guarantee exclusion
Warranty/guarantee claims are void if:
• there is evidence of incorrect or inappropriate
handling, operation or transportation
• the device has been used not as intended
• adapters and cables other than JUICE
CONNECTOR safety adapters and cables
have been used
• accessories/spare parts other than those
recommended or supplied by the
manufacturer have been used
• the JUICE CONNECTOR safety adapter or
cable has been disconnected while under
load
ENGLISH
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