Confirm that the device is configured to accept Bluetooth connections (Windows) and
supports an external keyboard (HID profile).
Go to Bluetooth Devices > Open Settings and select the following:
Allow Bluetooth devices to find this computer
Allow Bluetooth devices to connect to this computer
Alert me when a Bluetooth device wants to connect
My keyboard isn't working.
For the keyboard:
Turn the keyboard odd and back on.
•
Turn Bluetooth off and restart the computer (Windows)
•
For the device:
Go to Bluetooth settings and turn off Bluetooth and "forget" the keyboard.
•
Restart the device and turn on Bluetooth reconnect.
•
Bluetooth connection is interrupted even within 10 meters.
Check if the keyboard is resting on a metal surface that can interface with the Bluetooth
signal.
Third party input tools are not compatible with the keyboard.
Due to compatibility, version, brands and drivers of Windows/Android OS, function of
third-party input tools may be affected while using the keyboard. Please make sure your
operating system and drivers are up to date.
Certain fn keys or multimedia keys does not work under Windows/Android
mode.
Functions of certain multimedia keys may be disabled due to compatibility, versions,
brands and driver of Windows/Android OS.
Safety Precaution:
Keep the product, accessories, and packaging parts out of reach of children to
•
prevent any accidents and choking hazards.
Always keep the product dry to avoid corrosion.
•
Do not expose the product to extreme temperatures below -10°C (5°F) or above
•
50°C (131°F) to preserve the lifespan of the keyboard and battery.
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