Trouble-Shooting And Service - clage DEX 12 Next Kurzanleitung

DEX 12 Next

4. Trouble-shooting and service

Repairs must only be carried out by authorised professionals.
If a fault in your appliance cannot be rectified with the aid of this table, please contact the service
organisation of your importer or the Central Customer Service Department. Please have the
details of the typeplate at hand.
EN
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax: +49 4131 8901-41
Email: service@clage.de
5. Product data sheet in accordance with EU regulation - 812/2013 814/2013
a
CLAGE DEX 12 Next
Explanations
a
Brand name or trademark
b.1
Model
b.2 Type
c Specified load profile
d
Energy-efficiency class
e Energy-efficiency
f Annual power consumption
g Additional load profile, the appropriate energy-efficiency and the annual power consumption, if applicable
h Temperature setting for the temperature controller
i Sound power level, internal
Additional notes
All specific precautions for assembly, installation, maintenance and use are described in the operating and installation instructions.
All data in this product data sheet are determined by applying the specifications of the relevant European directives. Differences to other product information listed else-
where may result in different test conditions.
The power consumption was determined in compliance with standardized measurement method based on EU guidelines. The real energy consumption is pending on indi-
vidual requirements.
DEX 12 Next
Problem
Water stays cold, touch
display shows power break
screen
Water stays cold, display
shows
error symbol
Flow rate of hot
water too weak
Selected temperature is not
reached
Sensor keys does not respond cor-
rectly or only sporadically
b
b.1 b.2
5E-115G-3D
This instantaneous water heater was manufactured conscientiously and checked several times
before delivery. Should malfunctions nevertheless occur, it is usually only due to a bagatelle. First
attempt to switch the house fuses off and on again in order to reset the electronics. Next, try to
remedy the problem with reference to the following table. In doing so, you will avoid unnecessary
expense of customer service assistance.
Cause
Master fuse tripped
Safety pressure cut-out tripped
The appliance has detected an error
Outlet fitting dirty or calcified
Fine filter dirty or calcified
Power limit reached
Cold water has been
added via the tap
Display glass is wet
c d
η
XS A
10
Solution
Renew or activate fuse
Contact customer service
Switch fuses off and on. If symbol "wrench" is still
indicated, contact customer service
Clean shower head, jet regulator or sieves
Let clean fine filter by customer service
Decrease the warm water flow at the tap
Tap hot water only; set temperature, check outlet
temperature
Dry display by wiping it with a soft cloth
e f
AEC °C
WH
% kWh
60
39 472
h i
L
WA
dB(A)
15