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Troubleshooting
Troubleshooting chart
Before sending the device to after-sales service, use the following
table to check whether you can remedy the problem yourself.
Fault
The device is
not recognised
by the "IPCam
Admin Utility"
programme
NOTE
►
If you cannot resolve the problem with the steps described
above, please contact customer service.
108
Possible cause
Mains adapter not
connected correctly
No voltage from the
mains socket
Device is defective
LAN cable not con-
nected correctly
No connection to
the hub/router
Wrong IP address
Wrong subnet
mask
Wrong WLAN set-
tings
Troubleshooting
Remedy
Make sure the mains
adapter is plugged into the
mains socket and correctly
connected to the device.
Check the fuses.
Contact customer service.
Check that the RJ-45
network cable is correctly
connected.
The green
. network
4
LED
must light up
constantly.
Make sure that the IP
address matches the
address space of your
network .
Make sure that the subnet
mask matches the address
space of your network .
Establish a connection to
your device via LAN first of
all. Set up the WLAN con-
nection afterwards.
00053157
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