Common Solutions - TONEMAC B1 Benutzerhandbuch

COMMON SOLUTIONS

Problem
No power
Speaker does not connect
with your mobile device
No sound
Poor sound quality
Speaker does not charge
Mobile device not
responding to button
presses
If you could not resolve your issue, feel free to reach TONEMAC Customer Services:
1. E-mail: supports@tangmai.com.cn
2. Online Shop where you purchase.
C O M M O N S O L U T I O N S
Solution
The battery may be discharged. Connect your speaker to a wall
charger or computer that is powered on.
• Disable and then enable the Bluetooth feature on your
devices.
• Delete your speaker from the Bluetooth list on your device
then connect again.
• Try to Connect to a different device.
• Make sure you are using the correct device.
• Use a different music source.
• Connect a different mobile device.
• Move the devices within range of the speaker (30 ft. or 9 m).
• Use a different music source.
• Connect a different device.
• Disable any audio enhancement features on the device or
music app.
• Make sure the connector on the cable is correctly aligned with
the connector on the speaker.
• Try another charging source.
• Secure both ends of the USB cable.
• If your speaker has been exposed to high or low temperatures,
let it return to room temperature and then try charging again.
• For multi-press functions using the Multi-function button, vary
the speed of presses.
• Full controls may not be available for some models.
• Try another compatible device.
ENG - 6