Service Adress; Basic Troubleshooting; Solving Common Problems - Werock Rockbook X500 Serie Betriebsanleitung

please contact your distributor, sales representative or customer support if you need further assistance.
Before calling, please have the following information ready:
- Product serial number
- Connected periphery
- Complete problem description
- The exact wording of error messages
In addition, free technical support from our service staff and developers is available every working day. We
are always ready to provide you with assistance for application requirements or specific information on the
operation of our products. So please do not hesitate to call us or send us an e-mail.
Helpful Resources
General overview page of the WEROCK support:
Online portal for technical support and repair requests:
Download drivers, software, manuals and other product-related files:
https://www.werocktools.com/support/downloads/

Service adress

WEROCK Technologies GmbH
Kallhardtstr. 20
75173 Pforzheim
Deutschland
Tel.: +49-7231-4709405-13
Mail EMEA Region: contact.emea@werocktools.com
Mail andere Regionen: contact@werocktools.com
www.werocktools.com
Troubleshooting

Basic troubleshooting

Here are helpful hints to follow before taking further action when a problem occurs:

Try to figure out which part of the computer is causing the problem.

Make sure you turn on all peripherals before you turn on the computer.

If an external device has a problem, make sure the cable connections are correct and secure.

Make sure the configuration information in the BIOS setup program is set correctly.

Make sure all device drivers are installed correctly.
Take notes on your observations. Are there any messages on the screen? Do any indicators light up? Do
you hear any beeps? Detailed descriptions are useful for service personnel if you need to ask them for help.
If the problem persists after following the instructions in this chapter, contact an authorized dealer for
assistance.

Solving common problems

The removable battery does not charge (The battery indicator flashes red).
Make sure the AC adapter is properly connected and the removable battery is properly inserted.

 Make sure the battery is not too hot or cold. Allow time for the battery to come to room
temperature.
If the battery does not charge after being stored at very low temperatures, try disconnecting and

Rockbook X500 Series User Manual
https://www.werocktools.com/support/
https://www.werocktools.com/technical-support/
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