Faq; Customer Service; Additional Support - Medion MD99192 Bedienungsanleitung

18.

FAQ

How do I switch off the tablet when the system is blocked?
 Press the On/Off switch for several seconds. The device switches off and can
then be restarted.
How can I reset the tablet PC to the factory settings?
 Tap on Settings > Backup & reset > Factory data reset in the main menu to re-
set the system to the factory settings.
Caution: This will delete any data you have stored!
How can I increase the operating life of the battery?
 Reduce the brightness of the display to a suitable brightness level.
 Deactivate WLAN and Bluetooth.
 Reduce the Sleep value of the display.
What do I do if the image/photo is not clear?
 Make sure you have removed the protective foil from the lens.
 Check whether the lens is clean (after having taken a photo or saving a video)
and clean it, if necessary, with a soft, lint-free cloth.
What can I do if a microSD card cannot be read?
 Insert the microSD card again into the designated card slot and start the tablet.
How can I automatically regulate the illumination?
 Activate the automatic brightness function. To do this, select Settings > Display
> Brightness and activate the selection option Automatic brightness.
Why are Bluetooth and WiFi deactivated?
 Check whether the Airplane mode is active. In this case, the Bluetooth and
WLAN functions cannot be activated. Deactivate the airplane mode.
19.

Customer Service

19.1.

Additional Support

Please contact the customer service and we will attempt to help you solve the pro-
blem. Before you call, however, please have your proof of purchase at hand and the
following information available
• What messages, if any, appear on your screen?
• What steps have you already undertaken to solve the problem?
• If you have been given a customer number previously, please have this available.
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