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Troubleshooting
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10
Troubleshooting
10.1
Tool
Problem
Tool does not start
Tool not recognized
Tool starts in tightening
direction, but not in coun-
terclockwise rotation
Tool doesn't start with
counterclockwise rotation
activated.
Tool shuts off prematurely
Tool does not change
speed
Warning in RUN
SCREEN: Tool Offline!
Different torque display in
the control and external
transducer
Tool light disabled.
Idle speed not reached.
Expected number of test
rundowns is not achieved
with one charge of the bat-
tery.
12
Possible causes
Remedy
No speed (RPM) pro-
grammed
Controller waiting for tool
enablement
FastApps mode disabled
Self identification data not
recognized after tool
change
Software incorrect
FastApp mode is enabled
Tool defective
No speed programmed for
counterclockwise rotation
With counterclockwise
rotation, parameter for
On the control screen Standard > Standard Application
speed is set to
Builder > Tool Groups
0 1/min.
Operator releases start
switch before the
controller stops the tool
The fastening time
exceeds the standard time
of 10 seconds.
Tool exceeds the angle
setpoint
Speed is the same in all
stages
Tool has not been
accepted in the Tool Set-
tings
Torque calibration factor
(Torque Cal.) in Tool Set-
tings must be adjusted.
Customer's special attach-
ment was added to tool.
Tool memory must be
updated.
Disabled by parameter
setting.
On the control screen Advanced > Tool Group >
Extended Tool Settings
Battery voltage is too low.
Battery is not fully
charged.
The warning threshold for
On the control screen Tool Setup > Tool Settings > Oth-
undervoltage is not set to
ers > Battery.
minimum value.
High torque is needed
If a high torque is needed for a longer period of time, e.g.
during a fastening
for several turns, the number of rundowns that can be
sequence, e.g. for coated
achieved with one battery charge will be significantly
fasteners.
reduced.
P2390BA | 2019-03
Program speed for all active stages
Activate input Tool Enable or, if not required Deacti-
vate Tool Enable
Enable FastApps mode for standalone operation.
Accept Tool Settings again (Tool Setup)
Check controller software / measuring board soft-
ware
Disable FastApp mode to connect to the controller.
Change tool
Program speed for counterclockwise rotation (only
in mPro mode)
Parameterize Speed left rotation
Make sure that the operator keeps the start switch
pressed throughout the entire sequence.
Increase the fastening time
Check the fastening sequence to ensure that the
torque shutoff value and/or angle setpoint are cor-
rect. Adjust as necessary.
Check whether the fastening joint has changed sig-
nificantly.
Make sure that the speed in the stages are correct.
Check the Tool List menu to make sure that the tool
has been accepted. If it has not been accepted,
accept it. The correct line must be marked before
the setting can be accepted in the Tool Settings
menu.
Adjust Torque Cal. (Tool Settings) using the follow-
ing formula:
New calibration value = (external value / tool value)
x calibration value used
Reprogram tool memory
Parameterize the tool light
Use fully charged battery.
Use fully charged battery.
Reduce the Undervoltage (V).
Apex Tool Group
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