Troubleshooting Guide
Before
E01/E07
Electrical problem has occurred. Plug out the power and re-plug.
HOT
System overheating. Stop operating and allow your desk to remain idle for approximately 18 minutes.
E02
The columns don't go together. Reset the system.
E04
The control panel is disconnected. Check the connection. Plug out the power and re-plug.
E05
Collision avoidance system has activated. Remove all the objects within the range of motion.
E06
Electrical problem has occurred. Plug out the power and re-plug. If it doesn't work, replace the control box.
E08
- Collision avoidance system has activated. Remove all the objects within the range of motion.
- The control box isn't placed well. Please make sure the control box is properly attached to the desk frame as the instruction manual or placed well
on the even surface.
- The power cords have pulled the control box. Manage the cables and keep them from pulling the control box.
E1 1/E21
The motor cords were disconnected, Check the connection or replace the motor cords. E1 1 corresponds to M1 connector while E21 corresponds to M2 connector.
E12/E22
Electrical problem has occurred. Plug out the power and re-plug. If it doesn't work, replace the control box.
E13/E23
Motor wires may be broken. Check the connection or replace the motor cords. E13 corresponds to M1 connector while E23 corresponds to M2 connector.
E14/E24
Hall wires may be broken. Check the connection or replace the motor cords. E14 corresponds to M1 connector while E24 corresponds to M2 connector.
E15/E25
Short circuit. Replace the motors or columns. E15 corresponds to M1 connector while E25 corresponds to M2 connector.
E16/E26
Overload leads to the motor to fail to drive. Remove the items from the desktop then reset the system.
E17/E27
Desk move in wrong direction. Check the connection or replace the motor cords. E17 corresponds to M1 connector while E27 corresponds to M2 connector.
E18/E28
Overload has occurred. Remove the items from the desktop.
E42
Memory can not be read. Plug out the power and re-plug. If it doesn't work, replace the control box.
E43
Collision avoidance system failure. Replace the control box.
25
Custom Programming Guide
26