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What's the wireless range of the earbuds?
The maximum range is 10m (33ft). However, the actual range depends on
environmental factors. For optimal performance, keep your device
connected within a range of roughly 4m to 8m and make sure that there
are no major obstacles (like reinforced steel walls) between the earbuds
and your device.
The earbuds won't turn on
Try charging the earbuds for a while. If the earbuds still won't power on,
please contact our support team at the email address given in Warranty
& Customer Support.
I put the earbuds back in the charging case, but the earbuds are still
connected
The charging case is probably out of power. Try charging it.
Product Care & Use
●
Keep away from liquids and extreme heat
●
Don't use the earbuds at high volume for extended periods, as this may cause
permanent hearing damage or loss
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