Troubleshooting - Ferguson Regent i100s Bedienungsanleitung

Troubleshooting

1. If you have trouble with connecting the radio to your wireless network, these steps may
help to resolve the problem:
- Confirm that a Wi-Fi or Ethernet Wired connected PC can access the internet (i.e. can
browse the web) using the same network.
- Check that a DHCP server is available, or that you have configured a static IP address on
the radio.
- Check that your firewall is not blocking any outgoing ports.
- Some access points may be set so that only equipment with registered MAC addresses can
connect to them. This is one possible cause of the Internet Radio being unable to connect
to the WiFi network, and the Internet Radio display will show Bad ESSID or key. To
overcome this problem you will need to add the Internet Radio's MAC address to the list of
allowed equipment in your access point. The Internet Radio's MAC address can be found
using the menu <Information Center ->System Information ->Wireless Info MAC address>.
You will need to refer to the guide for you Access Point in order to enter the Internet Radio
as an allowed piece of equipment.
- If you have an encrypted network, check that you have entered the correct key or
pass phrase into the radio. Remember that text-format keys are case sensitive.
- If your wireless network name (ESSID) is 'Hidden'(a setting on the wireless access point),
then you can either turn on the name, or you can manually enter the name into the internet
radio and media player, Select <Configure ->Network ->Manual Configuration->Wireless
->Enter ESSID>. Confirm if the Network is encrypted, e.g. requires a WEP or WPA key,
then enter the network name.
2. If your radio can connect to the network successfully, but is unable to play particular
stations, it may be due to one of the following reasons:
- The station is not broadcasting at this time of the day (remember it may be located in a
different time zone).
- The station has too many people trying to connect to the radio station server and the
server capacity is not large enough.
- The station is not broadcasting anymore.
- The link on the radio is out of date. This is updated automatically everyday, so the next
time you turn on the link will be recognised.
- The internet connection between the server (often located in a different country) and yours
is slow. Some internet service providers may fail to stream in certain geographical areas.
Try using a PC to play back the stream via the broadcaster's web site. If you can play back
the station with a PC, please report to the customer service where you bought this radio. If
you have a laptop, try connecting it if your Internet Radio cannot find the station.
3. When you scan for PCs under UPnP function, none can be found, or the PC you
are looking for does not appear in the list:
- You have not connected to the wireless Access point. On the internet radio, select
'Configuration', 'Network ', 'Wireless network connection' and then select your Wireless
network (You may need to enter a security key to access the network wirelessly).
- You have a firewall set on your PC which stopps from access shared files.
- If you have a thirdparty firewall (Like Norton or Zone Alarm) that will have its own control
panel and you will need to consult the manual for your firewall.
- If your PC is connected to a managed network, with a server sometimes the PC being
searched for needs to be server Workgroup.
4. You can see the PC you want to play music from, but cannot find any folders on the PC:
-You have a firewall running which is preventing the internet radio from seeing shared folder. You
can disable firewalls like Norton to see if this overcomes the problem, if this resolves the issue
then you can either leave the firewall off, or allow file sharing through the fire wall.
Note: If you firewall is required to provide security for your system, it should not be left off.
5. I can't share a folder, as the option is not highlighted:
The share folder option will not be available until you have turned simple file sharing on. Run
the wizard.
Scan Error:
When the internet radio is scanning the content of the folders on a PC, it is possible that a scan