i-tec USB-A 3.0 Gebrauchsanweisung Seite 9

User's guide
Answer: Sometimes, USB 3.0 ports are cancelled with a 2.4GHz wireless device.
The wireless device should be placed outside of the close proximity of USB 3.0
ports and cables. Place the wireless device as far from the USB 3.0 ports and
cables as possible. You could use for these purposes, for example, an extension
cord for the connection of WLAN dongles or sets.
Question: After installing Windows 10, the device stopped working. With
Windows 7/8 / 8.1, the device worked smoothly.
Answer: Please install the latest drivers. Download drivers from our website
www.i-tec-europe.eu in the "Download" tab of this product.
Question: After Mac OS X 10.12.x installation, the device stopped working. The
previous version worked smoothly.
Answer: Please install the latest drivers. Download drivers from our website
www.i-tec-europe.eu in the "Download" tab of this product. The docking station is
supported from DisplayLink 3.1.
Question: I have a problem with detecting the docking station in my USB-C / USB
3.0 port on my laptop / tablet.
Answer: The problem may be the outdated drivers for the USB-C / USB 3.0 port on
your laptop / tablet. Please install the latest USB-C / USB 3.0 chipset drivers in
your laptop / tablet.
Question: The LAN port does not work or operates at only 10/100 Mbps.
Answer: Check all wiring between the docking station and the active element and
push the RJ-45 connectors. Also, you can replace the Ethernet cable between the
docking station and and the active network element (HUB, Switch, Router) for a
certified one.
Question: Can I get more detailed information about docking station problems?
Answer: Surely, yo u can find usefu l in fo rmation on o ur website
www.i-tec-europe.eu on the "FAQ" tab of this product or on
http://www.displaylink.com/downloads or contact our technical support:
support@itecproduct.com.
In case of any questions or problems with the docking station, contact our
technical support: support@itecproduct.com.
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