Warranty - Leifheit Air Active L Professional Handbuch

Warranty

Please note the following information:
Whenever you have a warranty claim or a
service request, please get in contact with the
LEIFHEIT customer service centre
(available every day except Saturdays, Sundays
and public holidays):
+49 (0) 1805 782754
email: service-dampf@leifheit.com
Dear customer,
Our products are subject to the strict Leifheit quality
control standards. Please follow the steps below if the
AirActive Ironing Board you have purchased does not
work perfectly due to unexpected defects or if it gives
cause for complaint in any other way:
1. Call the Leifheit customer service hotline and
explain the problems which have arisen.
The customer service staff will perform a remote
diagnosis and, where applicable, discuss with you
what further steps need to be taken.
2. If the AirActive complete pressurised steam ironing
system needs to be sent in to the after-sales
service centre for diagnosis or repair, please fill
out the warranty card and enclose it along with a
copy of the receipt in the return package.
Please also obtain confirmation of collection of the
package from the parcel service.
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Claims on the manufacturer's warranty in respect
of material defects and faulty manufacture are
subject to the following terms and conditions:
1. Leifheit AG, Leifheitstraße, 56377 Nassau/Lahn,
Germany supplies its products with a two-year
warranty.
2. The warranty period starts on the date on the
receipt. Please keep the receipt carefully as proof
of purchase.
3. Claims must be made on the warranty as soon
as the defect occurs within the warranty period.
Any obvious damage and defects visible on un-
packing the product must be reported immediately.
4. The guarantee relates to the condition of the
products, i.e. the warranty is only for defects
arising as a result of faults in the material or faulty
manufacture.
The following instances are not covered
by the warranty:
a) Defects caused by use or by other naturally
occurring wear and tear;
b) Damage caused by improper use or handling
(e.g. knocks, impact sustained by falls, undue
force);
c) Damage caused by failure to follow the instruc-
tions for the use of the product.
5. It is left to the discretion of the manufacturer to
choose whether to replace or to repair the defec-
tive parts free of charge during the warranty
period.
6. If a product cannot be repaired or replaced with
an identical product because the line has been
discontinued, it will be replaced, as far as possible,
with a product of the same value. The purchase
price cannot be refunded under the warranty.
7. Claims will not be honoured under the warranty
if the product has been repaired or assembled by
unauthorised persons or service centres.
8. The warranty does not cover claims for damages.
No liability can be accepted for such damage as
may arise if the product is used incorrectly or
improperly or for purposes other than intended
while it is covered by the manufacturer's warranty.
9. The warranty does not cover damage in transit.
10. The term of guarantee will not be extended if a
claim is made on the warranty. This also applies to
any parts which are replaced or repaired.
11. Your statutory rights, especially your warranty
rights, will not be affected or restricted by the
warranty.
12. This warranty is valid worldwide.
You can still use the after-sales repair service after the
manufacturer's warranty period has expired (please
call customer services first to discuss your require-
ments).
The after-sales service staff may also be able to help
with remote diagnosis of problems, additional ironing
tips and advice.
Disposal
If the equipment is to be scrapped, it should be rendered
unusable (e.g. by cutting the cable and removing the plug)
and should be disposed of
according to current regulations.
Your local authority will be able to
provide you with more information.
Please recycle the packaging!