Lenovo Thinkpad Advance Ultrabay Battery II Handbuch Seite 50

How to Obtain Warranty Service
If the product does not function as warranted during the warranty
period, you may obtain warranty service by contacting Lenovo or an
approved service provider. Each of them is referred to as a "Service
Provider." A list of Service Providers and their telephone numbers is
available at www.lenovo.com/support/phone.
Warranty service may not be available in all locations and may differ
from location to location. Charges may apply outside a Service
Provider's normal service area. Contact a local Service Provider for
location-specific information.
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem
determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your
problem over the telephone or through remote assistance. Your Service
Provider may direct you to download and install designated software
updates.
Some problems can be resolved with a replacement part that you install
yourself (such as keyboard, mouse, speaker, memory, hard disk drive,
or port replicator), called a "Customer Replaceable Unit" or "CRU." If
so, your Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely,
through your application of software updates, or with a CRU, your
Service Provider will arrange for service under the type of warranty
service designated for the product under the section titled "Warranty
Information."
If your Service Provider determines that it is unable to repair your
product, your Service Provider will replace it with one that is at least
functionally equivalent.
B-2
ThinkPad Advanced Ultrabay Battery II User's Guide