Frequently Asked Questions (Faqs) - Huawei WiFi WS318n Kurzanleitung

Manage the router with our mobile app
Scan the QR code to download and install the HUAWEI smart device management
app on your mobile phone or tablet. You can use the app to manage your router.

Frequently Asked Questions (FAQs)

1. What should I do if I encounter any of the following issues when configuring the
router?
● If your device did not detect the router's Wi-Fi: Ensure that the router is powered on. Wait
for a moment (until the router is started) and try to search again on your device.
● If you cannot visit the router's web-based configuration page on your device: Ensure that
your device is connected to the router's Wi-Fi network, and then enter 192.168.3.1 in the
browser address bar to visit this page on your device.
● If the page displays "Cable disconnected": Ensure that the router's WAN port is connected
to the modem's LAN port, and the modem has Internet access. Check that all contact points
are securely connected and in good contact, and the network cables are in good condition.
● If the page displays "Account or password error": Please enter your broadband account
and password again. If the issue persists, your broadband carrier may have bound the
MAC address of your old router, causing your new router to be unable to connect. To fix
this issue, select Retrieve and follow the onscreen instructions. Alternatively, contact your
broadband carrier for assistance.
● If the page displays "Failed to retrieve network settings from old router": Ensure that
the router is connected to a power source, and that the old router's WAN port is already
connected to the new router's LAN port. Restart your old router and then touch Try again.
If the issue persists, restore the router to the factory settings, and follow the guide to
reconnect the cables and configure the router.
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