TROUBLESHOOTING
For latest FAQs, visit PowerA.com/Support/
Problem:
Controller will not connect to game console.
Solution:
Confirm cable is properly connected to console. Confirm Inline Release Cable is
properly connected.
Problem:
Pro Pack paddles are not functioning properly.
Solution:
Confirm Pro Pack is securely installed to controller. Confirm Pro Pack paddles are
securely installed. Review "Mapping Pro Pack Paddles" section above.
Problem:
Controller is connected but has no function.
Solution:
Confirm you are using the Player #1 controller by checking the channel indicator
on the controller. Confirm your Xbox One console is powered ON, and your TV is set to the
proper video input.
For additional troubleshooting, refer to your Xbox One user guide.
MOTION WARNING
Playing video games can make your muscles, joints, skin or eyes hurt. Follow these
instructions to avoid problems such as tendinitis, carpal tunnel syndrome, skin irritation or
eyestrain: • Avoid excessive play. Take a 10 to 15 minute break every hour, even if you don't
think you need it. Parents should monitor their children for appropriate play. • If your hands,
wrists, arms or eyes become tired or sore while playing, or if you feel symptoms such as
tingling, numbness, burning or stiffness, stop and rest for several hours before playing again.
• If you continue to have any of the above symptoms or other discomfort during or after play,
stop playing and see a doctor.
CUSTOMER SERVICE
For support with your authentic PowerA accessories, please visit PowerA.com/Support
email CustomerService@PowerA.com or call (888) 664-4327 Mon-Fri 5:00AM-5:00PM PST.
MANUFACTURED BY
Bensussen Deutsch & Associates, LLC. (BDA, LLC.) 15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072. BDAINC.com | POWERA.com
ADDITIONAL LEGAL
PowerA, the PowerA logo, and the Fusion by PowerA logo are trademarks of Bensussen
Deutsch and Associates, LLC. TM and © Bensussen Deutsch and Associates, LLC. This
product is manufactured under license from Microsoft Corporation. Microsoft, Xbox, Xbox
LIVE, Xbox One, and the Xbox logos are trademarks of the Microsoft group of companies. All
other trademarks are the property of their respective owners. Design for Pro Pack is Patent
Pending.
FCC STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment. NOTE:
This equipment has been tested and found to comply with the limits for Class B digital