5. Q: Why do the headphones sometimes disc-
onnect from the Bluetooth device within 10 meters?
A: Please check if there is any metal material within
a relatively close range that may be interfering with
the Bluetooth connection. This may happen
because Bluetooth is a radio technology which is
sensitive to objects between the headphones and
6. Q: Why can't I hear any sound from my computer
or mobile phone?
A: Please check if the output channel of your
computer supports the A2DP profile. Also check
the volume settings on your headphones
and computer/mobile phone.
7. Q: Why am I unable to use the headphones to
control the volume of a track playing on an APP
on my mobile phone?
A: Due to the configurations of different application
software, the headphones may not be completely
Manuale d'istruzioni
compatible with some APPs.
8. Q: What do I do if Bluetooth crashes?
(Cannot close or open)
A: Please reset the Bluetooth function of the
headphones by inserting an audio cable into the
audio port and removing it.
9. Q: Why does Bluetooth turn off when I connect an
audio cable?
A: This is one of our special features. When the
user inserts an audio cable into the audio port,
all Bluetooth feature buttons stop working and
Bluetooth turns off. Don't worry, Bluetooth will be
available again when the audio cable is moved.