Garantie (Englische Version); Ultracoverplus™ Extended Warranty & Loaner Service - Magicard RIO 2e Benutzerhandbuch

RIO 2e, TANGO 2e & TANGO +L Drucker Benutzerhandbuch

15. Garantie (Englische Version)

If you purchased your Magicard printer in North America or the EU, you should be covered by our
free three year UltraCoverplus™ extended warranty and loaner program. Outside of these
territories our standard one year limited warranty applies (See Below)
Ultra will:
•
Replace a failed printhead without charge whatever the cause of failure (provided Ultra consumables have
been used exclusively).
•
Repair a failed printer without charge.
•
Provide a loan unit on request to replace a printer returned for repair.
•
Pay for all shipments to the customer.
You must:
•
Keep this warranty information in a safe place.
•
Contact the service line above if you have a problem.
•
Promptly ship to Ultra:
Making a Claim
a). If your product is exhibiting a problem and is covered by UltraCoverplus, FIRST contact our Technical Support team for
troubleshooting. The phone number is listed below.
b). If Technical Support cannot solve the problem and your product is defective, a Manufacturer's Return Authorisation
Number (MRAN) will be issued to you. Please have the product's model and serial number ready for warranty
verification. (See label on the rear of the printer).
c). Once it has been verified that you product is covered by UltraCoverplus, please ensure the consignment address is
forwarded before 1pm so that there is no delay in shipment of a loan printer if required.
d). On receipt of the loan unit, please ship the defective product to your Magicard Service Center promptly to avoid rental
charges for the loan unit. Retain all necessary items for your with the loan unit.
e). The product should be securely packed in its original packaging with a description of the problem and quoting the MRAN
number. Please also mark the MRAN number on the outside of the shipping carton.
f). If your defective unit is not receiver within one week of the loan machine being dispatched from Ultra, a rental charge will
apply.
g). Once your product has been repaired it will be shipped back to you. On receipt, please return the loan unit promptly.
After a period of one week, unless agreed in writing by Ultra, a rental charge will become payable.
h). Insurance and shipping costs incurred in sending the original product for service and returning the loan unit are the
responsibility of the customer. Ultra will pay freight costs to ship the loan unit out and to return the repaired item. If your
printer is not covered by UltraCoverplus, it may still be covered by our standard 12 month warranty
UltraCoverplus™ Extended Warranty & Loaner Service
- A failed printhead for replacement.
- A failed printer for repair.
- A loan printer when your unit is returned.
- Pay for all shipments to Ultra.
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