Appendix 2Faq - VC R-Serie Installation Und Betriebsanleitung

Appendix 2FAQ

◆ IE cannot load and install plug-ins.
Possible cause：IE security level is set too high.
Solution：Set IE security level to the minimum level.
◆ After updating, user cannot visit IP Camera through IE.
Solution ：Clear IE cache. Specific steps: Open IE Tools, open Internet option, click "delete file"
button in the 2 option (temporary Internet files), click "delete all offline contents", and click OK.
nd
Log in IP Camera again.
◆ Why cannot visit IP Camera through IE?
Possible cause 1：Network fault
Solution ： Connect PC to internet and test
cable problems or network problems caused by PC virus until PC can ping each other.
Possible cause 2：IP address is occupied by other devices.
Solution：Disconnect IP camera and network and connect IPC and PC and set device IP address.
Possible cause 3：IP address is located in different subnet.
Solution：Check setting of IP address, subnet mask address, and gateway.
Possible cause 4：The physical address of the network conflicts with IP camera.
Solution：Change physical address of IP camera.
Possible cause 5：Web port is changed.
Solution：Contact network management to obtain the corresponding port information.
◆ PC client cannot be connected to the frontend video
Solution：Check if IP camera video can be normally viewed in IE, if the device can be searched by PC
client software, and if the device parameters on PC client are set correctly.
◆ Mobile client cannot be connected to the frontend video
Possible cause 1：Mobile stream is not enabled
Solution：Enable mobile stream.
Possible cause2：Mobile port number is not input correctly.
Solution ： The port number of our mobile client software is 9988 and that of the third-party client is
8800.
Possible cause3：Device video streams connections exceed the maximum limitation.
Solution：Reduce the connections of device video streams.
if network access is normal. Check if
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USER MANUAL
there are any