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Userinformation/Contact
If your device has a defect or you have problems with it, please contact
our Service & Support Centre.
If you need to send your device to us, please attend to the following
points:
1. Use only the original packaging.
2. Add a detailed error description
3. Add your full name and address and a copy of your purchase receipt.
4. Stamp and send the package to us (sufficient postage).
Address of our Service Center:
First Service
Kleine Düwelstr. 21
DE-30171 Hannover
You can call also our hotline: +49 (0)511 – 123 835 06 or send a
Fax: +49 (0) 511-161 25 36 or an eMail: support@firstservice-gmbh.de
Guarantee
Please keep the proof of purchase for this device for the entire duration
of the guarantee period, as it must be produced in the event of any claim.
You (as the end user) receive a 36 month guarantee from the date of
sale. The article has been manufactured using the most modern
production methods and subjected to strict quality controls.
Please contact only the manufacturer (not the dealer where you
purchased it) in the event of any defects during the guarantee period.
The guarantee does not cover damage caused by improper use or
external influence (water, falling, sunlight, breakage or impact).
Hotline: +49 (0)5 11-123 835 06
eMail: support@firstservice-gmbh.de
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