Additional Information; Problem Shooting - SEC DVB-S Settop Box SB-1200 Bedienungsanleitung

5. Additional Information

5.1 Problem Shooting

You might meet abnormal working for various reasons, check the
following which may help you.
Problem
LED on the front panel fail to light
up/is not lit.
No picture or sound.
Bad picture/blocking error.
No startup menu on screen after
turning on STB for the first time.
The remote control is not working.
You have forgotten your
password.
Poor picture quality or Less
channels in scanning.
Possible causes
Mains supply cable is not connected.
Satellite dish is not aiming to satellite
accurately. No signal or weak signal.
The LNB is faulty. The cable is faulty.
Satellite dish is not aiming to the
satellite accurately Signal too strong.
Satellite dish is too small. LNB noise
factor too high. The LNB is faulty.
The system is connected by SCART
cables and the TV is not in AV/EXT
mode.
Battery exhausted. Remote control is
not aimed correctly STB is in standby
mode.
Low LNB power or signal loss in cable.
What to do
Check if the mains supply cable is plugged into the power
socket.
Adjust the dish. Check the signal strength indicator in one of
the channel search submenus. Check the cable
connections, LNB and other equipment connected to LNB &
receiver, or adjust dish. Replace the LNB. Replace the cable.
Adjust the dish. Connect a attenuator to LNB input. Change
to a larger dish. Change LNB with lower noise factor.
Replace the LNB.
Switch the TV to the appropriate AV input.
Change the batteries (both). Aim the remote control at the
STB. Check that nothing blocks the front panel. Check if LED
indicator on the front panel is showing the time, press the
power button to switch off standby mode.
Contact the dealer or Service Provider. They will help you set
it up again.
Change the LNB power to 14V/19V in Antenna setup menu.
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