Frequently Asked Questions; Technical Support - cnmemory 3.5" externe Festplatte Bedienungsanleitung

6.2. Frequently Asked Questions

How do I know whether the motor in my disk drive is working?
You should hear a soft whirring after switching the disk drive on.
What do I need to do if my computer does not recognize the disk drive?
Make sure that the software for the disk drive is installed correctly. Switch your
computer off and restart it.
What purpose does the Scandisk utility serve?
Scandisk is used to check the hard disk for errors. Should Scandisk find errors
when checking the disk, there might be a problem with your hard disk.
What should I do if my hard disk is not formatted with the full capacity?
In that case you should check whether your operating system and the file system
support the values you selected.

6.3. Technical support

Should you not be able to resolve the problem using the information in our operating
manual please contact us, making sure that you have the following information to
hand:
• operating system and configuration of your computer
• designations of any additional peripheral devices you are using
• (error) messages appearing on the screen
• designation of the software that was being used when the error occurred
• steps that you have undertaken to solve the problem
• your customer number (if available)
• purchase date and serial number of your hard disk drive
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