FAQ
Problem
• The machine has been tested for water filling before
• Residual water
in the drum
leaving the factory. Therefore, it is normal that water
before first use
remains on the drum.
• "Drum Clean"
• If you use the machine for a long time without
appears in
the app when
running the "Drum Clean" program, a reminder will
turning the
automatically appear in the app.
machine on
• Smells given off by rubber parts at first will gradually
disappear during use.
• Smells
• Clean the gasket regularly.
• Run the "Drum Clean" program to keep the drum clean.
• It is normal that a small amount of water remains on
the gasket and door as the machine has been tested
• Water stains on
for water filling before leaving the factory.
the door glass
• Water stains on the door glass due to splash during
laundry can be cleaned as needed.
• The selected laundry mode does not support the
program.
• Buttons don't
• The Child Lock function is enabled, which is indicated
work
by the Child Lock Lamp that stays on. Tap and hold
the "Temp." button to disable Child Lock.
• This indicates low water pressure, which may
• No water refill
be caused by a clogged inlet valve filter. It is
recommended to clean the filter as instructed.
• The drum is off-center because a single piece of
• No spinning
clothing or a small number of heavy clothes are in it.
It is recommended to add more clothes.
Solution
Problem
• Do not remove the drain hose fixing buckle on the
back of the body.
• Water may be drained when restart.
• Refilling and
draining at the
• Check if the height of the drain hose is between
same time
0.65 m and 1.2 m.
• Check if there is siphoning caused by the blocked
drain hose or sewer.
• As the front-load machine is designed to save water,
• Unable to see
the water during
the water levels for some programs are below the
washing
door viewing window.
• Adjust the amount of detergent used in the app.
• If there are too many suds, check the type of
detergent. Only "low-sudsing" detergent is suitable
for the front-load washer.
• Too many or
• If there are too few suds, there may be insufficient
too few suds
detergent in the detergent drawer. Please check
and replenish it in time.
• If there are too few suds, the water level may be low
in the laundry mode. It is recommended to observe
the level during rinsing.
• Excessive suds need to be eliminated.
• The drum is off-center, causing the running time to
• Difference
vary.
between the
• The water pressure is low and the clothes absorb too
displayed time
much water, extending the water refilling time.
and the actual
• The displayed time is an estimated time. The machine
running time
will intelligently adjust the time to the texture of the
clothes and the selected program for the best result.
• It is normal for electronic components to become
• The control panel
is partially hot
slightly hot.
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Solution