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Troubleshooting
Problem
The air fryer is making a
clicking noise during cooking.
The air fryer will not turn on.
Food is not completely
cooked.
Food is cooked unevenly.
Food is not crispy after air
frying.
Basket will not slide into the
air fryer securely.
White smoke or steam is
coming out of the air fryer.
Dark smoke is coming out of
the air fryer.
The air fryer has a plastic
smell.
14
Possible Solution
This is normal. The air fryer is working to maintain the target tem-
perature.
Make sure the air fryer is plugged in.
Push the basket securely into the air fryer.
Place smaller batches of food items into the basket. If the basket is
overstuffed, then food will be undercooked.
Increase cooking temperature or time.
Food that is stacked on top of each other or close to each other
needs to be shaken or flipped during cooking (see Food Tips, page
12).
Spraying or brushing a small amount of oil on foods can increase
crispiness (see Cooking Guide, page 12).
Make sure the basket is not overfilled with food.
Make sure the crisper plates are securely inside the basket.
The air fryer may produce some white smoke or steam when you
use it for the first time or during cooking. This is normal.
Make sure the basket and the inside of the air fryer are cleaned
properly and not greasy.
Cooking greasy foods will cause oil to collect beneath the crisper
plates. This oil will produce white smoke, and the basket may be
hotter than usual. This is normal and should not affect cooking.
Handle the basket with care.
Immediately unplug your air fryer. Dark smoke means that food is
burning or there is a circuit problem. Wait for smoke to clear before
pulling the basket out. If the cause was not burnt food, contact
Customer Support (see page 18).
Any air fryer may have a plastic smell from the manufacturing
process. This is normal. Follow the instructions for a Test Run (page
8) to get rid of the plastic smell. If a plastic smell is still present,
please contact Customer Support (see page 18).
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