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Frequently Q & A
Warm Tips: For any product issues, please feel free to contact us anytime for
technical support.
1. What to do if the dash cam does not turn on anymore?
① Check if the indicator light on the car charger turns on when your dash cam is
plugged in.
② If not, plug the dash cam into another cigarette lighter or USB port for about one
hour to see if it finally turns on.
③ If your issue remains, kindly contact customer support for further help.
2. What to do if the dash cam keeps turning on and off automatically?
① Check if the dash cam turns on normally when you remove the memory card and
plug it in with a USB cable.
② If so, turn off your dash cam and plug it in with the original 5V car charger for
about one hour, then turn it on manually to see if it works normally.
③ If your issue remains, restore your dash cam to the factory settings.
3. What to do if the dash cam does not hold a charge anymore?
① Plug in your dash cam with the USB cable to see if it holds a charge normally.
② If not, kindly contact customer support for further help.
4. What to do if you fail to connect dash cam to Kingslim APP?
① Make sure the camera Wifi is connected normally before connecting the dash
cam to the app.
② Open the Kingslim APP, tap the New Account icon, enter your email and get a
verification code for login.
③ Tap Add Recorder, and wait for a few seconds to enter the preview interface.
④ If the app is stuck in the preview interface, kindly contact customer support for
further help.
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