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WARRANTY
We provide a 90-month-warranty for your infrared heating element, starting from the date of purchase or of delivery. Within this warranty
time we will regulate free of charge upon presentation of the invoices all apparent production and material defects by repair and/or replace
the defective parts and (by our choice) substitute an equally flawless article.
e condition for this warranty is, that the infrared heating element has been properly treated and cared for. Claims which go beyond our
warranty are excluded.
e warranty when justified includes only the repair of the infrared heating element. Further claims and liabilities for
eventual consequential damages are basically excluded.
is warranty does not refer to parts, which are subject to natural abrasion (parts subject to wear) or to defects caused during shock, faulty
use, moisture, or due to other external factors.
Clicking sounds, which can occur due to the thermal expansion and uneven surfaces on the wall and ceiling, present no reason for complaint
and do not impair heating characteristics.
Heating elements with glass surface can have appearances of small indentations from the rollers which are used during the glass production.
ese appearances can be noticed as distortion.
In case of warranty, please send the infrared heating element with invoice or delivery note and including the date on which you received the
heating element, as well as a detailed description of the defects, all carefully packaged directly to the service center:
T: +43 (0) 3332/61105 F: +43 (0) 3332/61105-14 office@redwell.com www.redwell.com
COMPLAINT
Please fill in in case of any complaints. You make our work easier and help us handle your complaints as quickly as possible.
Type:
Description of Defect: (please provide a short but precise summary)
YOUR ADDRESS:
Name:
Street:
Postcode / City:
Telephone number:
ese characteristics are specific for the products and are no reasons for a complaint.
REDWELL MANUFAKTUR GMBH AM ÖKOPARK 3 8230 HARTBERG AUSTRIA
INSTRUCTION MANUAL
GB - 9
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