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Video Apps problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting
>
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV and go to the Support section. (
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the
PIN number to the technician.
4. The technician will then access your TV.
Caring for the TV
• If a sticker was attached to the TV screen, some debris can remain after you
remove the sticker. Please clean the debris off before watching TV.
• The exterior and screen of the TV can get scratched during cleaning. Be
sure to wipe the exterior and screen carefully using a soft cloth to prevent
scratches.
• Do not spray water or any liquid directly onto the TV. Any liquid that goes into
the product may cause a failure, fire, or electric shock.
• To clean the screen, turn off the TV, then gently wipe away smudges and
fingerprints on the panel with a micro-fiber cloth. Clean the body or panel
of the TV with a micro-fiber cloth dampened with a small amount of water.
After that, remove the moisture with a dry cloth. While cleaning, do not apply
strong force to the surface of the panel because it can damage the panel.
Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For
stubborn smudges, spray a small amount of screen cleaner on a micro-fiber
cloth, and then use the cloth to wipe away the smudges.
English - 16
>
Settings > General > Network > Network Status > IP Settings > DNS setting >
Settings > Support > Self Diagnosis > Reset Smart Hub.
>
Settings > Support)
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