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Error message
Error 20: Clean the filter.
Tip: Resetting the system can fix some errors.
FAQs
Question type
Cannot power on
Cannot charge
Slow charging
Cannot dock
Abnormal operation
Abnormal noises while cleaning
Decreased cleaning ability or dust falls out of the main unit
Cannot connect to WiFi
Scheduled cleaning does not start
Is energy consumption high if the main unit is kept on the charging dock?
Is it necessary to charge for 16 hours during the first three uses?
Mopping module discharges little or no water
Main unit does not resume cleaning after docking for charging
Main unit does not return to charging dock after cleaning a localized area or
after being moved
Robot vacuum and mop cleaner misses spots
Solution
Remove the filter and clean it.
Solution
If the battery power is insufficient, dock the main unit on the charging dock and fully charge it before next use. If the
battery temperature is too low or too high, use the product at temperatures of 0-40 °C.
Make sure both ends of the charging dock's power cable are firmly plugged in. If poor contact is detected, clean the
charging contacts on the charging dock and the charging plates on the main unit. Confirm if the charging indicator turns
on.
When the product is used at extreme temperatures, to extend the battery life, the main unit will automatically reduce the
charging speed. If the charging contacts are dirty, clean them with a dry cloth.
If there are many obstacles near the charging dock, place it in a clear, open space. If the main unit is far away from the
charging dock, place it near to the charging dock and try again.
Restart the appliance.
If the main brush, side brush or driving wheel is entangled with debris, turn off the appliance and clean. If the universal
wheel is dusty or jammed while cleaning, it is recommended to use a screwdriver to remove the wheel and rinse it under
water.
If the dust box is full, clean the dust box. If the filter is clogged, clean the filter. If the main brush is entangled with debris,
clean the main brush.
If WiFi function is not activated, reset WiFi and try again.
If WiFi signal is poor, place the main unit within the coverage of WiFi signal.
If WiFi connection is abnormal, reset WiFi, download the latest mobile client and try again.
If the APP does not support the current device model, follow the prompts to check the models supported.
Cannot connect to WiFi suddenly. If the router settings are incorrect, contact the customer service.
Insufficient power. Scheduled cleaning will only start when the power level is greater than 15%.
Keeping the main unit on the charging dock helps to keep the battery at its best performance, and the energy
consumption is low.
Lithium batteries exhibit no memory effect. You may use the appliance when the battery is full.
Check whether there is sufficient water in the water tank. Adjust the water volume to Large via the APP. Make sure the
mop and mop holder are installed correctly according to the instructions.
Make sure the main unit is not in "Do Not Disturb" mode, in which the main unit does not resume cleaning. It also does not
resume cleaning if it is docked by pressing the Dock button or manually returned to the charging dock.
After cleaning a localized area or being moved far away, the robot vacuum and mop cleaner will generate a new map. If the
charging dock is far away, the main unit may not automatically dock. In this case, manually return the main unit back on
the charging dock to charge.
If the wall tracking sensor or edge sensor is dirty, clean them with a soft dry cloth.
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