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TROUBLESHOOTING
Problem
The light does not turn
on.
The heating plate does
not heat up.
The indicator light
comes on but the device
does not heat up.
The food is not properly
cooked.
The food is not fully
cooked.
Cause
The power is off.
PCB error
Circuit failure
Fuse defective
Heating plate failure
Circuit failure
Preparation time was
too long or too short.
Wrong ratio between
rice and water.
The inner container is
not in the right place.
There is a foreign
object between the
inner container and the
heating plate.
The inner container is
deformed.
Circuit failure
Solution
Check whether the unit
is switched on.
Please contact customer
service for repairs.
Please contact customer
service for repairs.
Please contact customer
service for repairs.
Please contact customer
service for repairs.
Please contact customer
service for repairs.
Please contact customer
service for repairs.
Adjust the amount of
water. The water level
should be between the
minimum and maximum
marks.
Adjust the rice to water
ratio.
Rotate the inner
container so that it fits
properly against the
heating plate.
Remove the foreign
object, but do not under
any circumstances rinse
the heating plate with
water.
Contact customer
service to purchase a
replacement container.
Please contact customer
service for repairs.
EN
37
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