Normal Operation; Troubleshooting - Tesla Powerwall Betriebsanleitung

Operation and Care

NORMAL OPERATION

During normal operation, Powerwall is completely controlled by the inverter. If Powerwall and the
inverter are installed correctly, the inverter can turn on Powerwall, begin communications, then
begin to process power commands. See the inverter manual for further configuration instructions.
Warning: Do not operate Powerwall unless all covers are in place.
Warning: Do not disconnect anything from or add anything to Powerwall.
Caution: Do not try to communicate with Powerwall using third party tools or diagnostics
between Powerwall and the inverter.
Caution: Do not lean on, stack anything on top of, or hang anything from Powerwall or the
conduit.
POWERWALL CARE
Keep the top edge of Powerwall clear of leaves and other debris if installed outside, to maintain
optimal airflow.
To clean Powerwall, use a soft, lint-free cloth. The cloth can be dampened with only water if
needed.
Caution: Do not use cleaning solvents to clean Powerwall.

TROUBLESHOOTING

If Powerwall is not working correctly, perform the following steps. Powerwall is not user
serviceable and must be repaired by a Tesla Certified Installer who has been trained by Tesla.
• Check the screen or portal of the inverter to look for fault codes and descriptions.
• If Powerwall refuses to operate: check the temperature in the room and increase ventilation if
needed.
• If the inverter and Powerwall are both unresponsive:
1. Switch off the inverter (if it has a switch).
2. Switch off the AC and DC breaker(s) (if applicable) for the inverter.
3. Wait for at least one minute.
4. Turn AC and DC breakers back on (if applicable).
5. Turn the inverter back on.
• If a brownout or blackout is experienced during backup: reduce the loads and check that the
breakers have not opened.
• If it is not possible to communicate with the inverter through its portal: ensure that the home
Internet connection is working.
• Follow the troubleshooting steps outlined in the inverter manual for both Powerwall and the
overall system.
If the issue persists, contact the Tesla Authorized Reseller who originally sold the Powerwall.
Powerwall Owner's Manual