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4. Troubleshooting
This chapter describes common problems during the usage of ScanSnap and how to remedy them.
4.1. Troubleshooting Checklist
Before you ask for repair service, please check the following items.
If you cannot solve the problem even after checking the following items, contact the store where you purchased the
scanner, or contact an authorized FUJITSU scanner service provider.
Symptom
The scanner cannot be turned on.
Scanning does not start.
Vertical lines appear in the printed
image.
The printed image shifts or is distorted.
The image is printed white or dark.
Check This Item
Are the AC/USB cable and AC adapter
connected correctly?
Is the Paper chute cover closed? (The
scanner's power supply is controlled by
closing/opening the Paper chute cover.)`
Is Windows started up completely?
(The scanner's power supply is controlled
by turning on/off the PC.)
Have you pushed the [POWR] button to
turn off the scanner? (The scanner can be
turned off by pressing the [POWER] button
when the paper chute cover is opened.)
Is the USB cable properly connected?
Does the
LED light blink repeatedly?
Is ScanSnap Manager started?
(If ScanSnap Manager is started
successfully, the "ScanSnap Manager" icon
S
appears on the task tray.)
Is ScanSnap Manager running normally?
(If ScanSnap Manager is not running
normally, the "ScanSnap Manager" icon in
the task tray is displayed as
Is the "Scan and Save Settings" window still
displayed?
Is the inside of the ADF dirty?
Is the document loaded correctly?
When performing Black &White (B&W)
scanning, is [Option...] - "Brightness" on the
[Scanning] tab set extremely Light or Dark?
Correctly connect the AC/USB cable and
AC adapter.
Disconnect the AC adaptor/cable and
reconnect them again.
Open the Paper chute cover.
Please wait until Windows has started up
completely. The
Windows is starting up or the scanner is in
low power mode.
Press the [POWER] button on the scanner.
Correctly connect the USB cable. (When a
hub is used, check the hub's power supply.)
Disconnect the AC adaptor/cable and
reconnect them again.
If the "ScanSnap Manager" icon is not
displayed, on the [Start] menu, select
[Programs] - [ScanSnap Manager] -
[ScanSnap Manager] to start up ScanSnap
Manager.
Perform the following procedure:
1. Disconnect and reconnect the AC cable
and AC adapter.
If this does not change the state, perform
.
step 2.
2. If a USB hub is being used, connect the
scanner directly to your PC.
If this does not change the state, perform
step 3.
3. Restart your PC.
4. If none of the above trouble shootings
remedies the problem, uninstall and
re-install ScanSnap Manager.
Close the "Scan and Save Settings" window,
and scan the document.
Clean the inside of the ADF following the
instructions in "5. Daily Care".
Load the document correctly.
Adjust "Brightness" at [Scanning] -
[Option...] in the "Scan and Save Settings"
window.
ScanSnap fi-5110EOX Getting Started | 11
Remedy
LED may turn off when
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