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Return Policy
Returns must have prior written factory authorization or they will not be accepted. Items that are returned to Dorner without authorization will not
be credited nor returned to the original sender. When calling for authorization, please have the following information ready for the Dorner factory
representative or your local distributor:
1.
Name and address of customer.
2.
Dorner part number(s) of item(s) being returned.
3.
Reason for return.
4.
Customer's original order number used when ordering the item(s).
5.
Dorner or distributor invoice number. Include part serial number if available.
A representative will discuss action to be taken on the returned items and provide a Returned Materials Authorization (RMA) number for
reference. RMA will automatically close 30 days after being issued. To get credit, items must be new and undamaged. There will be a return
charge on all items returned for credit, where Dorner was not at fault. It is the customer's responsibility to prevent damage during return
shipping. Damaged or modified items will not be accepted. The customer is responsible for return freight.
Product Line
Conveyors Gearmotors
1100 Series
2200 Series
3200 Series
Pallet Systems
FlexMove/SmartFlex
All Electrical items are assigned original manufacturers return policy.
GAL Series
All Electrical
7100 Series
7200/7300 Series
AquaGard 7350
Series Version 2
GES Series
AquaGard
7350/7360 Series
AquaPruf Series
Returns will not be accepted after 60 days from original invoice date. The return charge covers inspection, cleaning, disassembly, disposal and
reissuing of components to inventory. If a replacement is needed prior to evaluation of returned item, a purchase order must be issued. Credit (if
any) is issued only after return and evaluation is complete.
Dorner has representatives throughout the world. Contact Dorner for the name of your local representative. Our Customer Service Team will
gladly help with your questions on Dorner products.
For a copy of Dorner's Warranty, contact Dorner, an authorized sales channel or visit our website: www.dorner.com.
For replacement parts, contact an authorized Dorner Service Center or the factory.
851-866 Rev. B
Standard Products
Support
Accessories Spare Parts
& Mounting
Stands
Packages
30% return fee for all products except:
50% return fee for conveyors with modular belt,
cleated belt or speciality belts
50% return fee for all products
Product Type
Spare Belts
Spare Belts -
(non-belt)
- Standard
Cleated &
Flat Fabric
Spec. Fabric
non-returnable
non-returnable
Engineered to
order parts
Spare Belts -
All equipment
and parts
Plastic Chain
case-by-case
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