Troubleshooting - Sonoro PRIMUS SO-341 Bedienungsanleitung

20 Troubleshooting

Malfunctions can occur with any electrical equipment. This is not necessarily due to
PRIMUS defect. Please see the below table for troubleshooting tips.
Malfunction
No power.
No response from
PRIMUS.
Remote control does
not work, or only works
sporadically.
No sound or poor
sound.
Insufficient Wi-Fi signal
strength.
100
Possible cause
Power cable is not
properly connected.
There is an error in
PRIMUS.
Distance to PRIMUS is
too large.
Battery is empty.
Sound is turned off.
PRIMUS is not set to the
correct playback mode.
Headset is plugged in.
FM/DAB or Internet
reception is poor.
There is radio
interference.
Optical Input has no
sound
The router is too far or
blocked.
Solution
Connect the power cable
properly.
Disconnect and reconnect
the power plug. Then turn
PRIMUS on again.
Reduce the distance
between the remote control
and PRIMUS.
Replace the battery.
Adjust the volume.
Select another playback
mode.
Pull the headset out of the
jack.
Extend/adjust the FM/DAB
antenna or check the Wi-Fi
connection.
Keep PRIMUS away from
other electronic devices.
Select PCM as the output
source on the external
device.
Place PRIMUS closer to the
router or adjust the position
of the Wi-Fi antenna.
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